At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games.

Reporting to the Lead Community Manager, the Senior Community Manager will be one of the voices and faces of our flagship game Marvel Contest of Champions. They will be responsible for fostering a positive and open environment for players to discuss the game they love in a constructive manner. They’ll also be required to facilitate engaging discussions, events and actively manage the communications and reply side of our social media channels and community platforms.

This role is essential in building strong player relationships, boosting player retention, and driving brand loyalty amongst the MCOC player community. Additionally, they will help manage and nurture the relationships built with our volunteer moderators and content creators. Internally, the Community Manager functions as a bridge between the developers and marketing teams to help bolster cooperation and efficiency.

This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.

Content Creation Create Communication

Schedules and maintain a Communications calendar for all outgoing player-facing content. Oversee and produce featured Champion/content production and execution.

Social Media Team

Support. Community/Social/Brand consult for game-side relevance and accuracy.

Education Content Development.

Product

Expert - Monthly product release support for marketing. Game Team & Marketing Liaison / Consult. Engage with Community channel members by responding to discussions, meeting defined engagement goals and metrics, and answering player questions.

Review

Discord/Forum posts and take action or provide guidance on moderation according to guidelines and community team processes. Directly gather feedback and provide insight into upcoming content from our player community, advocating for their interests and needs internally. Observe social channels and provide guidance on replies and posting strategy.

Oversee and Contribute to Community Giveaway and Engagement events. VIP and Content Creator Relations Maintain relationships with a group of VIPs and Content Creators, providing them with information and programs to enhance their content creation for our players. Collaborate with teams of creatives and designers to help create Dev Diaries, short-form video content, live streams, AMAs, and more to engage the player community.

Maintain Content Creator

Program and provide assets, materials,



and workshops to enhance creator output and creativity. Assist management of Creator Code program, maintenance, and growth. Monitor community channels for Bug Reports, ensure proper logging, and keep players informed about bug-fixing progress.

Collaborate with other members of the Community team to send weekly sentiment and feedback reports to the Dev and leadership Teams, driving improvements in the game and cross-departmental visibility. Collaborate with internal social, community and brand teams to create compelling communications that resonate with our players, maintaining our brand identity and aligning with the business and campaign goals. Communicate and collaborate with the rest of the community team, identify potential game issues reported by players, and follow up on reported issue status internally and externally with our development/publishing teams.

Attend cross-department meetings to provide feedback on upcoming campaigns, in-game content and features, ensuring player preferences are considered. Collaborate with Customer Support teams to ensure a seamless player experience and assist in resolving player issues. Dev / Game Team Consulting / Contributing ( Beyond Community ) Ex.

Live Ops, Live Game, Economy design. Provide reporting and analysis on experience and findings.

Special

Projects ~ Take ownership of special project tasks and responsibilities, collaborating with leadership to set priorities. Education, Language, and Key Qualifications 5+ years of experience working with external consumers and internal development teams to bridge product gaps and translate community insights into an actionable game development plan. ~ Advanced capture, video editing and on camera experience is required. ~ At least 2+ years experience creating and publishing content for Marvel Contest of Champions. ~ At least 3+ years experience running and operating gaming specific social media channels including but not limited to youtube, instagram, tiktok or others social media platforms. ~ Knowledge of Discord management and development. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more.

Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage,



physiotherapy, acupuncture, and much more.

Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.

RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us. We provide a adaptable, monthly cash allowance to help cover the costs of transit, parking, or even personal logistics like childcare and pet care.

PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.

Employee and Family Assistance Program: t his program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.

Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home. Whether it’s summers on the rooftop patio in Downtown Vancouver, or watching the fireworks in Montreal’s South Shore - we want our people to feel like their time spent in office is worthwhile! Some teams even band together for group volunteer days off-site!

Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world. Kabam’s games, Marvel Contest of Champions, Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances.

Kabam

Games, Inc.

Business Address: 733 Seymour Street, Unit 800, Vancouver, BC Full-time, Permanent Wage Range: $130,000 - $154,000 CAD Language of Work: English

📌 Senior Community Manager (Vancouver)
🏢 Kabam
📍 Vancouver