We make health happen Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Care Co-ordinator Permanent Full time Adaptable working We make health happen Bupa Global is the international health insurance division of Bupa.

We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

The Care

Coordinator role enables Bupa Global to improve customer outcomes along the care journey whilst delivering value-based healthcare. The role will focus on ensuring that Bupa customers in key selected hospitals and facilities have evidenced based diagnostics and care at level and appropriate length of stay.

The Care

Coordinator also supports the hospital with timely, efficient, and sustainable pre-admission and discharge of the customer. How You’ll Help Us Make Health Happen Reviewing Bupa Global customers care needs,



using triage and signposting skills to direct them to contracted and preferred providers to deliver clinically appropriate diagnostics, care, and services in the right care setting to achieve optimal outcomes. To achieve this outcome, you will be reviewing non-complex inpatient and day hospital admissions and discharges, and prioritising daily reviews Identifying and seeking relevant clinical information to accurately update the patient management system and selected clinical software tools.

Orientate and educates customers and their families by explaining the role of the care coordinator; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements. coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process. Monitor the delivery of care with hospital bed managers; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with customers in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests,



procedures, and consult; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan. Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team implementing ongoing recommendations.

Triage all cases referred for complex case management and assistance with evacuation/repatriation by allocating cases to available global case management teams in region and monitor throughout working hours in line with agreed SLA Analysing the outcomes from the software and determining if further information or action is required. Working collaboratively with key hospital personnel to facilitate timely and sustainable discharge Bed management and discharge planning experience is preferred Good IT skills: ability to navigate around Microsoft Office, and comfortable working with computers We’re a health insurer and provider. With no shareholders, our customers are our focus.

Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.

Full time

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