Senior Customer Program Manager - CSP Accounts (Newfoundland and Labrador)

Senior Customer Program Manager - CSP Accounts (Newfoundland and Labrador)

03 Oct
|
Lenovo
|
Newfoundland and Labrador

03 Oct

Lenovo

Newfoundland and Labrador

We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.

To find out more visit , and read about the latest news via our StoryHub . Lenovo’s Cloud Service Provider (CSP) Segment is seeking a highly experienced Senior Project Manager to lead complex, global programs across customer engagements and product delivery. This role is critical to driving strategic CSP initiatives—from early opportunity development and RFx responses through deployment and ongoing service delivery.

As an individual contributor, you will operate at the intersection of program management, customer engagement, and operations , partnering with cross-functional teams across geographies to ensure successful execution. You will work closely with senior leadership (Director to VP level) and must bring strong business acumen, structured problem-solving, and a customer-first mindset to deliver results in a fast-paced, deadline-driven environment. Lead cross-functional account teams supporting RFx bidding, contract execution, customer scorecards,



and QBR/QTR delivery Define account strategies and priorities to ensure consistent, high-quality customer engagement Manage ongoing account cadence (calls, reviews) to track opportunities, risks, and actions Identify gaps in customer expectations and drive resolution through structured follow-up and accountability Support pipeline tracking and contribute to achievement of revenue and growth targets Program & Delivery Management Manage complex, cross-functional teams (Engineering, Quality, Supply Chain, Services, Operations, etc.) Build and execute detailed project plans, including milestones, dependencies, and readiness checkpoints Track program readiness across key dimensions (BOM validation, Dataline enablement, ECNs, CTO/LTO configurations) ODT/BMS reviews) to monitor progress, mitigate risks, and drive alignment Operational Excellence & Continuous Improvement Partner with Engineering, Quality, and Fulfillment teams to resolve issues and ensure successful delivery outcomes Lead Lessons Learned sessions to drive continuous improvement across programs and processes Develop and maintain account playbooks and functional team maps to enable internal alignment and onboarding 10+ years of project/program management experience in a complex, cross-functional environment ~ Experience supporting customer engagements and delivering customer-facing programs ~ Strong background in Server, Compute, Storage, GPU/AI, or data center hardware products.

Familiar with NPI/product lifecycle, BOM/configuration readiness, ECN/PCN/PCR, L10/L11/L12, and manufacturing processes. Able to drive cross-functional teams across Engineering, Quality, Supply Chain, Manufacturing, Service, and Operations. Solid schedule, risk, dependency, issue resolution, and executive reporting capabilities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

📌 Senior Customer Program Manager - CSP Accounts (Newfoundland and Labrador)
🏢 Lenovo
📍 Newfoundland and Labrador

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