Shape the future of care as a Senior Customer Insights Analyst with Fullscript. Leverage complex data to impact customer experience strategy and business decisions in a remote-first setting.
Fullscript seeks a talented analyst to turn customer feedback and product usage data into actionable insights. In this senior role, you will partner with various teams to refine customer experience and operational priorities, transforming ambiguous questions into structured analysis. Exceptional analytical skills and strong SQL proficiency are essential for success.
Key Responsibilities:
• Synthesize complex support and product usage data • Identify risks and opportunities in customer journeys • Analyze ambiguous business questions into actionable insights • Collaborate with data warehouses and AI tools • Create executive-ready narratives to inform decisions
Requirements: • 8+ years in analytics or data strategy • Proficient in SQL and modern cloud data tools • Proven ability to influence decisions through data • Strong analytical judgment and communication skills • Experience with customer insights and business impact
Bring your expertise in customer insights to Fullscript and help enhance patient care through data-driven strategies.