Personal and Business Banking helps clients across Canada achieve their goals through advice, products, and services that make banking easier and more rewarding. Within this team, Simplii Financial offers a no-fee banking experience through digital and telephone channels, supported by CIBC’s scale, technology, and security. You’ll translate business problems into clear requirements, process insights, and acceptance criteria that help delivery squads implement effective solutions.

You’ll connect business needs to system behaviour, data flows, and operational impacts, helping teams identify root causes and reduce recurrence. You’ll also help turn individual expertise into shared knowledge so the team can resolve issues faster, strengthen operational effectiveness, and improve the client experience. Domain expertise - Apply your knowledge of banking products, channels, operational processes, and supporting systems to support incident resolution, escalations, and change delivery.

Business and systems analysis - Gather, analyze, and document business requirements, functional requirements, process flows, business rules, current-state and future-state assessments, and acceptance criteria to support solution design and implementation. Root cause investigation - Conduct structured analysis using operational knowledge, data, and system behaviour to identify root causes, define problems clearly, and recommend actionable next steps. Squad partnership - Partner with delivery squads, product owners, technology teams, and business stakeholders to clarify requirements, assess impacts, support decision-making, and help move work from investigation through implementation.

Continuous improvement - Identify recurring issues, process gaps,



control weaknesses, and improvement opportunities that strengthen operational effectiveness, reduce risk, and enhance the client experience. You give meaning to data . Your critical thinking skills help to inform your decision making.

You know that relationships and networks are essential to success. You can demonstrate experience in business analysis, business systems analysis, requirements gathering, process mapping, root cause analysis, acceptance criteria development, and solution validation. It’s an asset if you have experience with Jira, Confluence, incident management, agile delivery, SQL, reporting tools, or data analysis tools.

You have a degree/diploma in business, finance, information technology, or a related field. Equivalent work experience in banking or financial services is also valued. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a perks program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Agile

Delivery, Analytical Thinking, Business Analysis, Confluence Administration, Data Analysis, Group Problem Solving, Incident Management, JIRA Tool, Process Engineering, Process Mapping, Process Strategy, Project Management, Reporting Tools, Researching, SQL Databases #

📌 (Senior) Finance Adviser (Toronto)
🏢 CIBC
📍 Toronto