Senior Finance Operations Analyst (Collections & Cash Management) Department : Finance Liberty Mutual Canada ("LM Canada") is the Canadian operation of Liberty Mutual Insurance Company.

We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. At LM Canada, diversity is about all of us. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect.

A premier flexible work environment (a combination of on-site & work from home) supporting our employees in their pursuit of a healthy work-life balance. Competitive time off policy Employee & Family Assistance Programs An opportunity to get involved and become a member of one of our national employee committees - social responsibility, employee engagement, diversity, equity & inclusion.

The Senior Finance Operations

Analyst (Collections & Cash Management) will report directly to Assistant Controller II, North American Financial Operation in the U.and have a dotted reporting line to the Manager, Finance Operations in Toronto.

The Senior Finance Operations

Analyst will play a key role in maximizing working capital performance: optimizing cash flow, reducing outstanding receivables; ensuring efficiency of collections, cash applications and other critical financial processes. The role provides leadership and oversight of two offshore teams responsible for Collections and Cash Applications, offering strategic direction, operational support, and escalation management for complex issues. Working closely with brokers, customers, and cross-functional stakeholders, the Senior Finance Analyst will drive operational excellence, enhance financial accuracy and foster strong business relationships to support organizational objectives.





In addition, the role supports key Accounts Payable activities and serves as the designated backup for the Accounts Payable function, ensuring continuity of critical financial operations and seamless service delivery. Supervise offshore Collections and Cash Applications teams, providing daily leadership, coaching, and technical support to ensure effective performance and service delivery. Act as the primary escalation point for complex broker, collection, and cash application issues; Lead regular reviews of aged receivables and large outstanding premium balances, developing and monitoring action plans to drive resolution.

Partner with internal stakeholders in Underwriting, Operations, Claims and Reinsurance to investigate discrepancies, resolve outstanding balances; Analyze and report on outstanding Accounts Payable (AR) balances, identifying accounts suitable for write-off, validating collection efforts and preparing recommendations for management approval. Identify and implement process improvement initiatives across Collections, Cash Applications, and Accounts Payable (AP) functions. Facilitate audit and SOX requests, ensuring relevant documentation and explanations are provided as required.

Serve as the backup for Accounts Payable (~15% of the time), supporting vendor payments, inquiries, reconciliations and period-end close activities: accruals and Reconciliation of subledger balances to the General Ledger Foster a high-performance team culture of accountability, collaboration, business process optimization and professional development.



Participate in special projects and provide cross-functional support to contribute to departmental objectives and wider business objectives. Bachelor's degree in Accounting, Finance, or a related field ~5+ years of progressive experience in accounting, controllership, or finance roles, preferably within the insurance, financial services, or other regulated industries. ~ Hands-on experience managing month-end and year-end close processes, financial reporting, reconciliations, and core accounting operations. ~ Solid understanding of internal controls, accounting policies, and compliance requirements. ~ Demonstrated success leading process improvements, standardization initiatives, automation projects, and organizational change. ~ Proven ability to build effective partnerships and influence stakeholders across Finance, FP&A;, Actuarial, and global business teams. ~ Excellent communication skills: ability to translate complex accounting concepts into clear, actionable insights for non-financial audiences. ~ Experience leveraging technology, automation and data-driven processes to improve efficiency and decision-making is an asset. ~ Advanced proficiency in Microsoft Office applications.

Target Hiring Range: CAD $85,000 - 110,000 Final offers will be determined based on each candidate's qualifications, relevant experience, internal equity, and the needs of the role. The posted range does not include variable compensation (bonus), allowances, or benefits.

Liberty Mutual

Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs. #

📌 Senior Finance Operations Analyst, Collections & Cash Management (Toronto)
🏢 Liberty Mutual Canada
📍 Toronto