Join CPP Clinics as a Senior IT Support Technician in Montréal, focusing on advanced IT solutions for our medical aesthetics clinics.

Troubleshoot

Windows and macOS issues, manage Microsoft 365, and provide exceptional support daily. In this senior role, you will serve as the escalation point across our U.S. clinics, addressing complex technological challenges. Your expertise in Microsoft 365 and networking will be crucial in resolving tickets, managing security tools, and overseeing telephony systems. You'll ensure smooth operations while mentoring junior technicians and supporting clinic onboarding processes. Key Responsibilities:

- Address escalated tickets for swift resolution
- Manage Microsoft 365 environments and permissions
- Oversee endpoint security and alert triage
- Administer cloud VoIP and call flows
- Diagnose networking issues and coordinate with ISPs

Requirements:

- 5+ years in IT support, 2+ at senior level
- Proficiency in Microsoft 365 and Entra ID
- Experience with RMM and MDM solutions
- Familiarity with security tooling and VoIP platforms
- Solid networking fundamentals necessary

Elevate your IT career while supporting innovative healthcare solutions and exceptional patient experiences.

📌 Senior IT Support Technician in Montréal (Montreal)
🏢 Cpp Careers
📍 Montreal