Senior Manager, Donor Experience Reports To: Director, Donor Experience Full time, salaried Vacancy Status: This posting is for an existing vacancy Foundation team members currently operate within a hybrid work schedule Eligible for additional compensation in annual performance bonus. Employer also matches, in part, contributions made to a defined-benefit pension.

Toronto Public Library Foundation: Helping Write the Library’s Next Great Chapter Toronto Public Library Foundation connects the generosity of donors with the limitless potential of Toronto Public Library—the world’s biggest and busiest urban public library system. Together, we transform Torontonians’ love of the library into vital support for programs, collections, and spaces that help people learn, connect, and thrive. With our donors, we’re expanding literacy programs for kids, bridging the digital divide, strengthening civic engagement, and building inclusive, welcoming spaces in every neighbourhood in our city.

The Senior

Manager, Donor Experience is the Foundation's strategic lead for donor stewardship, engagement, and retention. Reporting to and working in partnership with the Director, Donor Experience and cross-functional colleagues, this role develops and oversees donor experience strategies that strengthen donor loyalty, demonstrate meaningful impact, and support long-term philanthropic growth. As the Foundation's subject-matter expert in stewardship communications and donor retention, the Senior Manager establishes standards, drives continuous improvement, and provides strategic oversight of impact reporting and donor communications.

The role has one direct report and is accountable for stewardship planning, reporting, quality assurance, donor experience metrics,



and stewardship-related operational excellence. Translate portfolio-level donor journey strategy into annual stewardship plans and communication calendars across all giving segments, in partnership with philanthropy, operations, and marketing and communication colleagues. Develop, maintain and document stewardship standards, content guidelines, and reporting frameworks.

Identify risks or friction points with donor journeys and design mitigation strategies. Provide editorial oversight and strategic direction for impact reports produced within the $25,000 - $100,000 portfolio. Lead the development of the annual Donor Impact Report (annual report) in collaboration with Marketing and Philanthropy Collaborate with philanthropy and marketing colleagues on proposal narratives, stewardship messaging, and donor event communications.

Directly manage and coach the Manager, Stewardship. Establish and oversee clear workflows, timelines, and quality control processes Ensure stewardship outputs reflect agreed upon standards and support retention goals. Working with operations, marketing and fundraising teams, lead retention and engagement strategies.

Provide regular insights and recommendations to the Director, Donor Experience, to support long-term growth. 7 to 10 years of experience in donor relations, fundraising communications,



or donor/customer engagement strategy. ~ Exceptional writing skills, including experience developing major gift impact reports and proposals. ~ Experience managing people and leading cross-functional teams and collaborations. ~ Experience with reporting and analytics using Raiser’s Edge or other fundraising databases is considered an asset. Superior project management skills with exceptional attention to detail. Ability to initiate, analyze, monitor, evaluate, and recommend changes to strategic plans using data and analytics to inform decision-making.

Solid collaboration and relationship-building skills, with the ability to foster trust and facilitate open, solutions-focused discussions. Ability to remain composed and adaptable while managing competing priorities and organizational change. Join a high-performing, mission-driven team committed to enhancing access to knowledge, culture and community in Toronto.

Work in a hybrid model that supports flexibility and collaboration. Engage deeply with individual donors passionate about strengthening their communities.

The Toronto Public Library

Foundation uses a people-focused approach to evaluating applicants. We do not utilize artificial intelligence during the recruitment process.

The Toronto Public Library

Foundation welcomes all people and perspectives and aims to reflect the diversity of Toronto on our team. We are committed to employment equity and diversity and welcomes applications from Indigenous people, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity. Accommodation is available on request throughout the hiring process.

📌 Senior Manager, Donor Experience (Toronto)
🏢 The Toronto Public Library Foundation
📍 Toronto