In this role, you will work closely with the AVP and Director to support execution of the Global Operations AI mandate across strategy, transformation, product delivery, people strategy, and responsible AI governance. You will serve as a key coordination point across 14 countries, maintaining visibility across portfolio priorities and supporting timely execution. A core part of this role is enabling Tech and Operations teams — who are increasingly building and owning AI models through low-code/no-code and vendor solutions — to understand and fulfill their first-line Model Risk Management obligations.

Model Risk Management Enablement: Provide guidance to Tech and Operations model owners on first-line MRM obligations. Support model documentation, submissions, monitoring, and ongoing compliance activities.

Responsible AI Governance: Manage governance reviews and evidence coordination for AI initiatives. Partner with Risk, Legal, Compliance, and Privacy teams to obtain approvals, resolve issues, and maintain documentation aligned with enterprise standards.

Regulatory Navigation: Translate regulatory and policy requirements into practical guidance for AI teams across regions and business segments. Coordinate portfolio activities across 14 countries, including intake management, reporting, escalations, and cross-country collaboration. Track portfolio targets and benefit realization, identify variances, and provide progress reporting to senior leadership.

Monitor AI workforce and reskilling initiatives, track progress, identify risks, and elevate issues as needed. Conduct market, regulatory, and competitive analysis, delivering concise insights and recommendations to support leadership decisions. AI-Augmented Delivery: Leverage AI tools and automation to improve reporting, documentation, and executive communications, while sharing best practices across the team.

Continuous Improvement: Drive process improvements across governance, documentation, and coordination activities to increase efficiency and reduce rework. 6+ years of experience across AI governance, model risk management, compliance, operational risk, or technology risk in a regulated financial services environment.



~ Demonstrated experience supporting or coordinating first-line model risk obligations — including model inventory management, risk tiering, documentation requirements, and ongoing monitoring commitments. ~ Demonstrated experience in Responsible AI governance, including ownership of governance reviews, working knowledge of OSFI guidelines and privacy frameworks, and the ability to lead evidence coordination independently. ~ Practical understanding of AI/ML risks — bias/fairness, explainability, robustness, data privacy — and how governance requirements translate into delivery evidence. ~ comfortable managing multiple concurrent workstreams across global teams. ~ able to synthesize complex information for senior audiences. ~ Demonstrated ability to work independently, prioritize competing demands, and drive to resolution without constant direction. ~ Hands-on experience using AI tools for research, synthesis, reporting, and content generation;

Experience supporting governance and MRM for GenAI and LLM-enabled solutions, including evaluation approaches and monitoring considerations for large language models. Familiarity with low-code/no-code AI tools and vendor model governance — understanding the MRM implications of model ownership shifting to non-specialist teams.

Experience with enterprise governance tools, model registries, or risk management platforms.

Experience supporting AI transformation programs across multiple geographies or business units. Understanding of people strategy, reskilling, or workforce transformation programs in a tech/operations context. Relevant certifications in risk, privacy, compliance, or AI ethics are an asset. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Manulife Financial

Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract,



develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 129,400.00 CAD - $179,400.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable perks, including health, dental, mental health, vision, short‑and‑long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #

📌 Senior Manager, Global Operations AI (Toronto)
🏢 Manulife
📍 Toronto