The Senior Manager, Communications & Change Management leads strategic communications in support of Enterprise Delivery Office (EDO) priorities across the Technology organization. Reporting to the Director, Change & Enablement, the role is responsible for developing and executing integrated communication and engagement strategies that enable leaders and employees to understand, align to, and adopt key enterprise initiatives. The role is accountable for translating complex delivery, transformation, and organizational priorities into clear, compelling, and audience-specific communications and campaigns.

It emphasizes communication strategy, executive and leadership messaging, stakeholder engagement, channel planning, and content governance, while partnering closely with dedicated change management resources on readiness, adoption, training, and sustainment activities. Translates complex delivery and transformation priorities into clear, compelling, and audience-appropriate narratives for executives, leaders, and employees. Provides strategic counsel to senior leaders on communication approach, message framing, executive storytelling, and engagement strategies to strengthen alignment and confidence during change.

Develops high-quality communication materials, including executive messages, presentations, speaking notes, intranet content, announcements, FAQs, and engagement assets. Partners with delivery leads to align communications with change strategies, readiness needs, training activities, and adoption objectives, while maintaining clear accountability for communications as a distinct discipline. Builds strong relationships across a diverse stakeholder landscape, anticipates communication risks,



and proactively identifies opportunities to improve engagement.

Creates an setting that supports effective and efficient operations within the area of accountability and ensures day-to-day business controls are in place and operating effectively to meet obligations related to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk, including responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct. Champions a high-performance environment and contributes to an inclusive work environment. Exceptional writing, editing, and storytelling capabilities, with the ability to distill complex concepts into clear, compelling communications.

Strong capability in advising senior leaders on executive messaging, presentation content, speaking points, and communication approach. Strong stakeholder management, influencing, and relationship-building skills, with the ability to operate effectively in a complex, matrixed environment. Strong planning, prioritization, and delivery management skills, with the ability to manage multiple priorities and deadlines.

Strong judgment, editorial discipline,



and attention to detail in the development and review of executive-ready content. 8+ years of experience in strategic communications, executive communications, employee communications, or communications and engagement roles, ideally supporting enterprise transformation, delivery, or technology initiatives. ~ Experience partnering with change management teams and supporting enterprise change through integrated communications is strongly preferred. ~ Post‑secondary education in Communications, Public Relations, Journalism, Business, Organizational Change, or a related discipline. PMP, Prosci, MBA, or equivalent credentials are considered an asset. We are technology partners who help the business transform how our employees around the world work You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . #

📌 Senior Manager - Remote (Toronto)
🏢 Scotiabank
📍 Toronto