Lead the evolution of Technical Account Management at Instacart from anywhere. Bring your technical acumen and leadership skills to architect innovative solutions for grocery retail partners. Instacart is seeking a Senior Manager to create and spearhead the Technical Account Management (TAM) practice for Storefront Pro (SFP).
This is an exceptional opportunity for someone experienced in building teams and shaping technical excellence across a complex e-commerce system. Your leadership will directly affect how grocery retailers engage with the online marketplace, ultimately enhancing technological synergy. Key Responsibilities:
- Hire and develop a high-performing TAM team
- Define metrics to monitor platform health for SFP
- Build systems for intake and prioritization of technical requests
- Serve as the escalation point for critical platform issues
- Initiate cross-functional projects for continuous improvement Requirements:
- 10+ years in technical account management or consulting
- 5+ years in leadership roles within technical teams
- Solid skills in communication with VP and C-suite
- Hands-on experience with complex platform integrations
- Proven ability to balance both proactive and reactive strategies Shape the future of grocery technology with your expertise and leadership at Instacart.