JOB TITLE: Senior Operations Manager SUMMARY: The Senior Operations Manager will direct and coordinate the day-to-day activities of a warehouse operation which includes supervision of the team members, receiving, storage, distribution, systems administration, inventory control, sanitation and maintenance and Customer Service. To oversee warehousing activities in compliance with space availability, order fulfillment and business plans. Ensure the training of employees, setting of performance goals, organization of work, and maintenance of a productive and participatory environment.

Other responsibilities will include the management of vendor data, and the ongoing health and safety of Metro Logistics through leadership, training, development of policies and procedures, and the issuing of reports.

MAJOR DUTIES AND RESPONSIBILIES Company Culture - exhibits the desired behaviors that support “Our Way” and looks for ways to say “Yes”

Ensures quality and productivity goals are met on a daily basis

Focuses on the facility’s service mission and ensures shift exceeds customer service expectation by:

Utilizing shift leadership team to communicate and execute tasks

Managing labour

Ensures Team Managers execute daily assignments

Understands and participates in budgeting, manpower planning and forecasting and managing expenditures

Responsible for interviewing, hiring, training, development, coaching and performance appraisals for Team Supervisors and support team.





Manages confidential information/documentation as required by policies

Reviews records, reports, documents to comply with Company operational expectations

Follows loss prevention, risk controls and quality assurance procedures to ensure a safe and clean work environment

Continuously and accurately plans, supervises, reviews and evaluates shift performance within the distribution centre

Proactively identifies and leads process improvement initiatives utilizing LEAN tools to optimize efficiency

Identifies initiatives to improve team work, morale, cost savings, shift performance and reduced labour cost.

Ensures workforce is well trained to provide seamless and timely delivery of service

Communicates with and responds to Customer Service inquiries

Accountable for troubleshooting problems through to resolution, escalating as necessary.

Reviews and updates Standard Operating Procedures (SOPs) as required

Assumes additional related responsibilities as required EXPERIENCE: Minimum five years of Management Leadership experience.

Experience working in a Third Party (3PL) logistics setting.

COMPETENCIES Customer Centricity

Fostering Culture

Collaboration

Problem Solving &

- Decision Making

Managing Through Change

Developing Self &

- Others

Planning &

- Results Orientation

Communication

Always Improving Mindset

Business &

- Financial Savvy EDUCATION A Bachelors Degree in Supply Chain Management, Logistics, Business Administration, or combination of education and related experience

📌 Senior Operations Manager - Warehousing (Calgary)
🏢 Metro Supply Chain
📍 Calgary