Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio — working alongside talented, collaborative people who are passionate about making a real impact for the people who depend on public transit every day.

Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue Champion new products and capabilities internally,



advocating for partners to facilitate the expansion of each partner's service size and scope 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company ~ Fluency in French and English is required for frequent client interaction. ~ Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike ~ A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them ~ Salary reflected does not include equity or variable pay, where applicable ~ Salary Range: $145,000-$165,000 CAD ~ Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work. ~ Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave ~ Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks) ~20 days of paid time off (PTO) annually, plus paid provincial statutory holidays There has never been a more exciting time to be on the cutting edge of public mobility. As set forth in Via’s Equal Employment Prospect policy,we do not discriminate on the basis of any protected group status under any applicable law. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

S. military, ground,



naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary

Self-Identification of Disability OMB Control Number 1250-0005 We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities.

The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. Completing this form is voluntary, and we hope that you will choose to do so.

If you want to learn more about the law or this form, visit the U.Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at How do you know if you have a disability? Disabilities include, but are not limited to: Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities

📌 Senior Partner Success Manager (f/m/d) (Vancouver)
🏢 Via Transportation
📍 Vancouver