Location :Canada or the USA, remotely.

Contract : B2B or Contract of Employment (via EOR) Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Our product is one of the world's leading AI customer service solutions, and our goal is to become no.

We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! Currently, we hire over 150 fantastic people.

We're hiring a Partnerships Team Lead to help scale Tidio's partner channel, our third revenue engine alongside inbound and outbound sales. This role will focus on strengthening presence and building partnership pipeline in North America. This is a high-impact, full-cycle partnerships role focused on acquiring, activating, and growing agency and ecommerce partners.

You'll own the entire partner journey, from outbound prospecting and closing new partnerships to onboarding, enablement, and long-term relationship management. As our partner ecosystem grows, you'll manage a portfolio of approximately 20 active partners while continuing to drive new partner acquisition and team efficiency. You’ll report directly to our Chief of Staff, who is based in Europe, while working closely with an international team and owning the North American partner strategy.





Proactively source and close new partners through outbound outreach, marketplaces, partner ecosystems, and industry events.

Own the full partnership lifecycle: from prospecting and commercial conversations through onboarding, activation, and ongoing growth. Help partners generate revenue by enabling successful go-to-market activities and identifying expansion opportunities. Monitor partner performance and identify opportunities to increase engagement and revenue. Manage and coach two Partnership Representatives across Europe, ensuring solid performance, efficiency, and achievement of partnership goals.

Experience building or scaling early-stage partnership programs is highly preferred. ~ Proven success acquiring partners through outbound prospecting and building partnerships from scratch. ~ Strong commercial skills, including discovery, presentations, negotiation, and closing. ~ Track record of owning a revenue target and managing a partner pipeline. ~ Experience leading a small, agile team of partnership managers or BDRs is a plus. Manage partnership opportunities with typical deal sizes of $30K–$100K ARR and an average sales cycle of about two weeks. Remote work model with flexible hours ~ Contract options: B2B or Contract of employment (via Deel) ~Regular social events (company-wide offsites, team events) ~ Budget for 1:1 English language classes; Diversity Statement We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

📌 Senior Partnership Manager/ Team Lead (USA/Canada based) (Moncton)
🏢 tidiocareer
📍 Moncton