The Senior Product Analyst is a key functional expert responsible for the detailed, hands-on execution and advancement of product initiatives within the Product Management Group. Support the pre-discovery and discovery phases of the product lifecycle, that is grounded in market research, internal, member, regulatory and stakeholder insights, pain points, and delivering compelling value propositions, for the market. Develop journey flows, analyze quantitative and qualitative data, develop business requirements.

Build solid relationships with key stakeholders throughout Payments Canada, in particular, the Industry Relations, Communications, Delivery, Operations, and Risk groups to achieve successful outcomes throughout the product lifecycle. Support ad-hoc tasks and projects as required. Develop user journey flows and review product designs for user experience, providing constructive feedback to development/engineering teams.

Lead the development of user tips, tools, and guides to facilitate a positive user experience. Own medium-to-large risks, issues, actions, and decisions arising from meetings. Maintain, prioritize, and manage the product backlog, driving alignment and reconciliation with Delivery and Operations backlogs.

Serve as the Product Single Point of Contact during the onboarding process. Coordinate stakeholder meetings, including senior management and executive sessions (schedule management, agenda planning, material preparation, minute taking, and distribution). Provide regular status updates on ongoing files, action points, and projects.





This includes conducting market research, gathering internal, member, regulatory, and stakeholder insights to identify pain points, and developing compelling value propositions. Conduct quantitative and qualitative data analysis to produce meaningful insights, presenting findings through comprehensive presentations, briefing notes, graphs, and other visuals to inform the product vision and roadmap.

Monitor Key Risk

Indicators (KRIs), Key Performance Indicators (KPIs), and maintain robust First Line of Defense 1LoD controls through active participation in and material preparation for Quarterly Product Reviews (QPRs). Take ownership of identifying, tracking, and resolving medium-to-large complex business issues, and proactively manage and mitigate risks, issues, actions, and decisions (RAID) arising from squad project deliverables. Build and maintain solid, ongoing relationships with key stakeholders across the organization (including Industry Relations, Communications, Delivery, Operations, and Risk groups) to achieve successful outcomes throughout the product lifecycle.

Engage independently, and at times with senior representatives, with both working-level and executive internal/external stakeholders.





Technical Competencies

Excellent presentation development skills; Highly capable technical acumen with hands-on experience in digital, payment, and financial technologies, including a strong understanding of 'headless' and service-oriented platforms.

Experience directing and executing complex quantitative and qualitative data analysis to uncover performance drivers, translating complex data into high-impact visual reports, charts, and presentations for senior leadership. Supporting others to develop and learn, recognizing their achievements, and building an organizational culture where knowledge and growth are valued and rewarded. Seeing and synthesizing different sides of an issue, examining the full range of options and outcomes, and building intellectual frameworks to guide analysis and action.

Using critical thinking, good business sense and organizational values to make decisions involving varying levels of risk and ambiguity.

Apply Business Acumen: Continually seeking new ways to enhance performance, improve results and/or transform the business and the industry in which it operates. Undergraduate degree in Business, Economics or related discipline; Minimum five (5) to seven (7) years of work experience in product management, business analysis, or project management, preferably in the financial services setting. Payment knowledge is a significant asset Demonstrated, hands-on experience working within or adjacent to the payment's ecosystem.

📌 Senior Product Analyst, Core Payment Products (Toronto)
🏢 Payments Canada
📍 Toronto