Role: Senior Program Manager Employment: Full Time We are seeking a Full Time Senior Program Manager to lead the end-to-end delivery of a global Voice of Customer (VoC) Measurement Evolution program across Canada, the US, and Asia. The ideal candidate will drive enterprise-wide VoC transformation, governance, measurement frameworks, data integration, and closed-loop customer feedback initiatives Coordinate global deployment and ensure alignment across workstreams Oversee survey rationalization, trigger-based measurement, and dashboard implementation Partner with Data and Technology teams to resolve data quality, integration, and reporting issues Manage cross-functional stakeholders across CX, Product, Operations, Data, Marketing,



and regional teams Manage external partners such as Medallia and Ipsos Drive program governance, executive reporting, milestone tracking, and risk management 5+ years of program management, CX transformation, or analytics-led change experience ~ Strong customer experience and Voice of Customer knowledge ~ Experience with NPS, CSAT, journey measurement, and customer feedback programs ~ Robust stakeholder and executive management skills ~ Experience with data quality, integration, dashboards, and reporting ~ Strong program governance, planning, and delivery expertise ~

📌 Senior Program Coordinator - Full Time / À Temps Plein (Toronto)
🏢 Realign
📍 Toronto