BIMM is booming, so we’re looking for a Senior Resource Manager to join our team! As we observe a hybrid model, this role will require you to be in office 3 days per week to support our teams. BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences.

We’ve helped our clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors of automotive, financial, telco and retail. We are creative realists, which means our ideas and solutions are grounded in the realities of our clients’ business.

The Senior Resource

Manager is responsible for planning, coordinating, and optimizing resource allocation across BIMM’s multidisciplinary teams, including Creative, Experience Design (XD), Technology, Strategy, and Client Leadership. The role serves as the central point of coordination for staffing decisions, ensuring the right people are assigned to the right opportunities based on skills, experience, availability, development goals, and business priorities.

The Senior Resource

Manager also leads forward-looking workforce planning by translating the client, business development, and financial pipeline into actionable resource and hiring plans. This includes maintaining visibility into internal capacity, upcoming talent requirements, and the availability of freelancers, contractors, vendors, and nearshore/offshore resources. Working closely with department leaders from Client Leadership, Operations, HR, Talent Team, and Finance, the Senior Resource Manager proactively identifies capacity constraints, staffing gaps, utilization risks, and future resourcing requirements.

The role develops fulfillment strategies before resource needs affect client onboarding or delivery and maintains the integrity of BIMM’s resourcing data, forecasts, and workforce plans. Leaders and team members across Creative, XD, Technology, Strategy, Client Leadership, Project Management, Operations, HR, Talent Team, and Finance. Coordinates the broader external resource ecosystem, including freelancers, contractors, staffing vendors, and nearshore/offshore partners.

The Senior Resource

Manager ensures BIMM has the talent and capacity required to meet current and future client needs. By connecting business pipeline visibility with workforce planning, resource allocation, hiring, and external talent strategies, the role helps BIMM proactively address staffing risks, optimize utilization, support employee wellbeing, and deliver client work successfully.

Resource planning and allocation: Own BIMM's workforce planning, resource allocation,



and external talent management function, including capacity planning, staffing forecasts, resource fulfillment strategies, and the processes and governance required to support current and future business demand.

Pipeline and workforce planning: Own the workforce planning process by partnering with Client Leadership, Operations, Finance, HR, and department leaders to translate client, business development, and financial pipeline forecasts into actionable resource plans. Anticipate future capacity and capability needs, identify resource gaps, and, in partnership with the Talent Team, define hiring timelines and the most appropriate sourcing approach, including local, nearshore, offshore, employee, freelance, or contractor resources. Develop resource fulfillment plans using the appropriate combination of internal staffing, permanent hiring, freelancers, contractors, vendors, and nearshore/offshore resources.

Maintain a centralized view of BIMM's external talent ecosystem, including freelancers, contractors, staffing agencies, and nearshore/offshore partners.

Freelance Management: Maintain a current roster of pre-approved freelance resources across core roles, capabilities, and skill sets to support forecasted business demand and resource planning activities. Monitor freelance capacity, availability, and capability coverage, identify potential resource gaps, and provide recommendations for contingent staffing needs. In partnership with the Talent Team, communicate freelance requirements and support the engagement of approved freelancers when external resources are required.

Data, reporting, and risk management: Maintain accurate and current resourcing data, forecasts, utilization reporting, hiring requirements, and external resource information. Proactively identify capacity constraints, overages, staffing gaps, workload concerns, fulfillment risks, and potential impacts to client onboarding or delivery, and develop mitigation plans with the appropriate leaders. 5 years of experience in Resource Management, Workforce Planning, Project Management, Operations, or a similar role. ~ Experience managing resources across multiple disciplines, client accounts, and project types. ~ Strong understanding of how project engagements are staffed, delivered, and managed within a professional services, creative studio, technology, digital, or agency environment.



~ Experience translating business development, client, or financial pipeline information into workforce requirements, capacity forecasts, hiring priorities, and resource fulfillment plans. ~ Ability to assess project and client requirements and match individuals based on skills, experience, availability, capacity, development opportunities, and delivery needs. ~ Experience managing or coordinating freelancers, contractors, staffing vendors, and other external talent resources. ~ Understanding of nearshore and offshore delivery models and how they can support broader workforce and resource strategies. ~ Experience maintaining accurate resource plans, utilization data, capacity forecasts, hiring requirements, and workforce planning information. ~ Experience identifying and proactively resolving resource conflicts, overages, capacity constraints, staffing gaps, and delivery risks. ~ Ability to evaluate multiple fulfillment options, including internal allocation, employee transitions, permanent hiring, freelance or contract resources, staffing vendors, and nearshore/offshore support. ~ Strong analytical and problem-solving skills, with the ability to connect workforce demand, financial information, capacity data, and delivery requirements. ~ Excellent verbal and written communication skills, with the ability to build productive relationships, manage external partners and facilitate workforce planning discussions across multiple departments. ~ Experience using resource management, project management, financial planning, CRM, or workflow tools such as M365 Suite, including Excel, Sage Intacct, Float, Workbook, Jira, or similar platforms. Spend your birthday any way you’d like, as long as it’s not at the Extra day off to enjoy every summer holiday and a week-long end-of-year break.

Benefits: We offer a comprehensive health & dental benefits plan with an Employee Assistance Program. A lil BIMM bonus to build your bank. Our social committee plans BIMM bashes,Tasty Thursdays and quarterly outings like candle making workshops, board game nights, Jays games and cooking Our summer and holiday parties are quite memorable as well!

We believe in working & meeting with We observe a hybrid working model in our beautiful dog-friendly office located in the Distillery District, stuffed with snacks.

Growth: BIMM is part of kyu collective which gives our employees access to the network’s resources, training offices, and more. We also prioritize your personal and career development with opportunities like on-site Lunch n’ Learns, conferences and online courses. The range of annual base salary for full-time employees for this position is below. Total compensation range:: $100,000 CAD - $120,000 CAD #

📌 Senior Resource Manager (Toronto)
🏢 BIMM
📍 Toronto