Elevate your career as a Senior Solutions Analyst with PointClickCare, focusing on cloud-based healthcare technology. Deliver exceptional customer support while resolving complex technical issues in a dynamic setting. This role emphasizes your expertise in SaaS software and your ability to handle advanced customer inquiries effectively.

You will work closely with healthcare providers to ensure high-quality outcomes, leveraging your strong understanding of long-term care workflows. Your focus will be on maintaining excellent service delivery while mentoring junior team members. Key Responsibilities:

- Provide top-tier support for customer administrative and technical issues
- Develop expertise in cloud software for patient care processes




- Troubleshoot complex issues through log analysis and research
- Collaborate cross-functionally to resolve client challenges
- Document customer interactions thoroughly using the ticketing system Requirements:
- Experience supporting PointClickCare software applications
- 1-2 years in troubleshooting web-based applications
- Proficiency with diagnostic tools for issue resolution
- Bachelor’s degree or equivalent preferred
- Excellent communication skills, both written and verbal Utilize your SaaS skills to enhance customer experience and drive solutions at PointClickCare.

📌 Senior Solutions Analyst at PointClickCare (Montreal)
🏢 PointClickCare
📍 Montreal