Senior Strategic Implementation Specialist, Americas (EST) I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward.

I’m thrilled to be hiring our next Implementation Specialist, specifically in the EST time zone. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a key role early in the customer journey—ultimately helping to elevate the entire customer experience. As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers.

You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.

Implementation & Project Management: You have extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed-upon expectations). You work effectively in a remote-first setting, with the ability to travel % Technical Proficiency: You have a strong understanding of complex, configurable B2B SaaS products and their technical intricacies. You're technically curious and creative.





Ashby or ATS experience is a plus, not required.

Customer Centricity: You deeply understand customer needs and tailor implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period.

Change Management: You are experienced in navigating change management processes and helping customers adapt to recent systems and a refreshed approach.

Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.

Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.

You are data-driven. You see every teaching moment as an opportunity and are excited to help our customers grow. You prefer an in-person role over remote.



You are less interested in customer-facing roles that require both technical and interpersonal skills.

We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. At Ashby, our team and interview process want to help you show your best self. 60 min- Mock Call with 2 Implementation Specialists ~ 30 min - Customer Adoption with Head of Dedicated CS & one of our Strategic CSMs ~30 min - Interview with VP of Customer Success & Head of PS ~we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. ~ You get to sell a product that our prospects & customers are truly excited about. ~ Expect “Vacation?” Twelve weeks of fully paid family leave in the US. Generous equipment, software, and office furniture budget.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position. #

📌 Senior Strategic Implementation Specialist - Americas (EST) (Moncton)
🏢 Ashby
📍 Moncton