Role Description Senior Technical Analyst Department Production Support Location Mississauga Ontario Canada Employment Type FullTime This chance is for a Senior Technical Analyst within a productbased organization The role is aligned to directly work with clients client support teams and ensuring the stability reliability and performance of critical Web Products applications

This is a highly visible role that requires technicalfunctional expertise and the ability to operate effectively under pressure in a timesensitive environment by adhering to defined SLAs SLIs and operational KPIs

Must Have Qualifications

- Experience supporting business critical Web applications with advanced understanding of Applications and environment controls
- Serve as a key point of contact for client reported issues Innate ability to take ownership and responsibility for troubleshooting production issues and determining root causes
- Improve the service level the team provides to our end users which includes maximizing operational efficiencies strengthening issue investigation and resolution and knowledge sharing practices
- Understanding workflowbased logic and the ability to both understand a business process from a workflow diagram and to conceptualize it overall to support remediation and improvement
- Ability to cope up with the continuous product enhancements and technology upgrades
- Recommendexecute Operational improvement initiatives longterm remediation to recurring issues and enhancements to monitoring ing and automation
- Excellent analytical planning communication presentation and leadership skills
- Ability to deliver with minimum supervision
- Supporting existing processes implementing and supporting change requirements as part of a structured change control process




- Updating SOPs Runbooks troubleshooting guides and documentation
- Strong knowledge and advanced handson working knowledge of Angular APIs Java SQL AWS Jenkins and Postman
- Bachelors degree with relevant experience of 5 yrs in production support application support IT operations

Job Skills

- Communication Analytical Trouble shooting Problem Solving and Coordination skills
- SLA and KPIs adherence
- SOPs and knowledge repositories update
- Product Requirements and Estimation
- Web applications and REST APIs JSONXML
- Microservicesbased architecture
- JavaJ2EE technologies AngularTypescript coding HTML5 CSS3 Authentication OAuth SSO STS
- SQL Queries AWS Dynatrace Site 24X7 Jenkins CICD pipelines
- Request flow from web server to application servers and integration points
- Hands on experience or strong knowledge in Mutual Fund andor Insurance will be considered as an added advantage

Other Details Vacancy Type: New Vacancy Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”):

Benefits And Perks

- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Health Care Spending Account
- Short Term and Long-Term Disability Coverage
- Life Insurance
- Annual vacation and other Paid Leaves
- Maternity Leave Top Up Pay

The range displayed on each job posting reflects the total compensation range for the position across all Canada locations.



Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Accessibility and Reasonable Accommodation : LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

📌 Senior Technical Analyst (Ontario)
🏢 LTM
📍 Ontario