Administrative Professional Posted : Full-Time CBI Home Health - Winnipeg CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers , operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity.Because Your Care Matters.

CBI Home Health is looking to hire a Workforce Management Analyst in Toronto, Calgary or Winnipeg.

Salary Pay Range: The salary range for this position is $45,000k - $55,000K Vacancy Disclosure: This job posting is for new vacancies. Why CBI Home Health? You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Employee Assistance

Program. Paid orientation, training and development with opportunities to grow your career. We are seeking a Workforce Analyst for the Care Access Team Contact Centre to optimize staffing, scheduling, and real-time adjustments based on call volumes and performance metrics.

Reporting to the Workforce Business Director, you'll collaborate with the Management team to identify and act on opportunities to improve performance and meet service level goals. Forecast call volumes and staffing needs,



considering factors like holidays, recent hires, and special events. Create, update, and maintain shift schedules, including handling open shifts and new hire onboarding schedules.

Develop and apply scheduling strategies to manage over/under staffing. Provide daily, weekly, and monthly performance reports, comparing actual results to forecasts. Identify process improvement opportunities based on data trends.

Facilitate communication with the Contact Centre Leadership team to share data and improve service delivery. Contribute to the development of business KPIs and actionable insights. Participate in regular leadership meetings and process improvement initiatives.

Bachelor’s degree in business, Mathematics, Statistics, or related field (or equivalent experience). ~3+ years of experience in Workforce Management, reporting, and staffing in a contact center. ~ Strong proficiency in Excel, Access, SQL and analytics tools. ~ Experience with contact center forecasting, scheduling, and real-time analysis. ~ This is a full-time role, from office Monday - Friday (8:30am-4:30pm) with the flexibility to work extended hours as needed. Some evenings and weekends as required.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process.

Artificial

Intelligence is not used to evaluate, rank, or select candidates.

📌 Senior Training Management Analyst (Winnipeg)
🏢 CBI Home Health
📍 Winnipeg