You'll work with energetic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.

At Sun

Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.Discover how you can make a difference in the lives of individuals, families and communities around the world.: Maternity Leave Contract The Senior People Operations Specialist is primarily responsible for the day-to-day activities related to providing the first level of escalation for complex inquiries, and functionally focused operational and transactional processing support for functions such as Workforce Operations, Benefits Operations, Payroll Operations, Compensation Operations, and Leave Management Operations for employees and Managers in Canada, US, Ireland, and Bermuda. This role has knowledge of HR policy administration, HR information systems (Workday and ADP GlobalView), and bidirectional system integrations across Payroll, Pension and Benefits functions.Employee Transaction Processing / OperationsGoing above and beyond to process and monitor intake volumes, ensuring all cases and transactions are properly assigned and responded to (and resolved) in an efficient and effective mannerProvide an excellent customer service experience for internal customers (employees and managers) and external customers,



with a resolution-based mindsetExecute Workforce Operations, Benefits Operations, Payroll Operations, Compensation Operations, Leave Management Operations transactions in Workday and ADP GlobalViewEnsure in-depth understanding and familiarity with regional and business unit specific nuances of service deliveryCoach employees and managers on self-service transactions and HR Operations portal navigation (Tier 0)Escalate complex inquiries and transactions to appropriate tiers / teamsProvide functional support for escalated inquiriesCase ManagementLog, track and resolve inquiries in Case Management tool (Workday)Ensure closed-loop process to manage, escalate and resolve casesProvide and maintain procedures and processes for case escalationMeet defined SLAs and KPIsEscalate cases per appropriate proceduresPolicy / Procedure InterpretationInterpret policies and procedures and provide assistance for escalation of sensitive issues and / or policy exceptions within Sun LifeEnsure documentation of policies and procedures are available/ accessibleContinuous ImprovementPartner with management and leadership to update, simplify, and enhance Inquiry Management processes, procedures,



and technologiesWhat do you need to succeed?Excellent Customer Service SkillsGreat Communication Skills (written and verbal)HR ExperienceAttention to DetailBusiness AcumenProblem Solving / Conflict ResolutionAnalytical ThinkingExcellent Relationship / Stakeholder ManagementOperational Excellence MindsetMulti-tasking & Time ManagementAssetsHR Shared Services ExperienceExperience in a Service / Call Centre or production environmentExperience with Payroll AdministrationExperience and/or post-secondary education with a focus on Human ResourcesWorking knowledge of Workday and ADP GlobalViewWhat's in it for you?The opportunity to move along a variety of career paths with amazing networking potentialFlexible Benefits from the day you join to meet the needs of you and your familyWe’re committed to creating an inclusive and respectful environment.

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected] are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

📌 Senior Travel Operations Coordinator (Ontario)
🏢 Sun Life Financial
📍 Ontario