You'll work with agile colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.

At Sun

Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Maternity Leave Contract The Senior People

Operations Specialist is primarily responsible for the day‑to‑day activities related to providing the first level of escalation for complex inquiries, and functionally focused operational and transactional processing support for functions such as Workforce Operations, Benefits Operations, Payroll Operations, Compensation Operations, and Leave Management Operations for employees and Managers in Canada, US, Ireland, and Bermuda. This role has knowledge of HR policy administration, HR information systems (Workday and ADP GlobalView), and bidirectional system integrations across Payroll, Pension and Benefits functions. Provide an excellent customer service experience for internal customers (employees and managers) and external customers,



with a resolution-based mindset Execute Workforce Operations, Benefits Operations, Payroll Operations, Compensation Operations, Leave Management Operations transactions in Workday and ADP GlobalView Ensure in-depth understanding and familiarity with regional and business unit specific nuances of service delivery Case Management Log, track and resolve inquiries in Case Management tool (Workday) Ensure closed-loop process to manage, escape and resolve cases Policy / Procedure Interpretation Interpret policies and procedures and provide assistance for escalation of sensitive issues and / or policy exceptions within Sun Life Ensure documentation of policies and procedures are available/ accessible Continuous Improvement ~ Partner with management and leadership to update, simplify, and enhance Inquiry Management processes, procedures, and technologies Excellent Customer Service Skills Business Acumen Excellent Relationship / Stakeholder Management Multi-tasking & Time Management Assets Experience with Payroll Administration Working knowledge of Workday and ADP GlobalView The opportunity to move along a variety of career paths with amazing networking potential Flexible Benefits from the day you join to meet the needs of you and your family In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

📌 Senior Travel Operations Coordinator (Ontario)
🏢 SunLife
📍 Ontario