DefineanddrivetheUXstrategyattheproductlevel,ensuringdesigndecisionsaregroundedinuserneedsandalignedtobusinessobjectives.WorkcloselywithUIDesigners,ProductManagers,DevelopersandCXstakeholderstoensureproductexperiencesarecoherent,evidence-basedandwellconnectedtothebroaderend-to-endcustomerexperience. ACCOUNTABILITIES&EXPECTEDOUTCOMES;

ACCOUNTABILITIES UXStrategy&Vision-defineandevolvetheUXstrategyforthesoftwareproduct;,ensuringdesigndecisionsaregroundedinuserneeds,businessobjectivesandevidenceratherthanopinion. Product-LevelDiscovery&Research-leadandfacilitateuserresearchandusabilitytestingtobuildarobustevidencebaseforproductdecisions.; FoundationalUXassets-developandmaintainfoundationalUXelementsacrosstheproduct(s)-personas,journeys,mentalmodelsandUXmaturityframeworks-keepingthemcurrentandreferencedbythewiderproductteam.

Cross-FunctionalProductPartnership-workcloselywithProductManagers,BusinessAnalysts,EngineeringandUIDesignerstotranslatestrategicUXthinkingintoproductroadmaps,requirementsandsolutions. UI&DesignSystemCollaboration-partnercloselywithUIDesignerstoensureproductexperiencesaligntotheIMDEXDesignSystemandSharedUI;,providingUXdirectionandcritiqueatastrategiclevelratherthanowningday-to-dayUIproduction. ConnectedCustomerExperience-workwithCXDesignersandotherCXstakeholderstoensureproduct-levelUXstrategyisjoinedupwiththebroaderend-to-endcustomerexperienceandjourneysacrossIMDEX.

TeamGrowth&Mentoring-mentorandsupportUX;/UIDesignersandresearchersandcontributetotheongoingevolutionandmaturityoftheUXpracticeatIMDEX. EXPECTEDOUTCOMES ActastheUXleadforthesoftwareproduct(s),ensuringUXthinkingisembeddedearlyinproductplanningandroadmapdecisions. Confidentlypresentresearchfindings,UXstrategyandrecommendationstoproduct,engineeringandseniorstakeholders.

Developandmaintainpersonas,journeymaps,mentalmodelsfortheproduct(s),ensuringthesearebasedonrealuserinputandrevisitedregularlywiththewiderproductteam. Leadandconductuserresearch(interviews,usabilitytesting,surveys,workshops)tovalidateassumptionsandgenerateinsightsthatfeedintoproductrequirements. PartnerwithProductManagersandBusinessAnalyststotranslateUXstrategyandresearchfindingsintoclearproductrequirementsandpriorities.

WorkwithUIDesignerstoguidehowUXstrategyandresearchtranslateintointerfacedesign,withoutdirectingday-to-dayvisualorUIproductionwork. ChampionalignmenttotheIMDEXDesignSystemandSharedUIatastrategiclevel,ensuringnewproductdirectionsareconsideredholisticallyratherthanscreenbyscreen. CollaboratewithCXDesignersandotherCXstakeholderstoensureproduct-levelUXdecisionsconnectcoherentlyintobroaderend-to-endcustomerjourneysandexperiences.

Drivethevoiceofthecustomerthroughallelementsofproductstrategyanddecision-making. MentorandsupportUX/UIDesigners,helpingbuildUXcapabilityandmaturityacrossthegrowingteamatIMDEX. ContributepositivelytotheteamandassistinembeddingandimprovingUXteamprocesses.





LEADERSHIPANDPEOPLE Regularlychallengespeersorsuperiorswhenthesituationarises.Discussestheconsequencesofunacceptablebehaviorandoffersalternativesolutions. Deliversonpromises.Takesaccountabilitywhenthingsgowrongandlooksforwaystoimprove. Callsoutpoorbehaviorwhentheyseeitatalllevelsoftheorganizationinarespectfulandconstructiveway.

Buildspartnershipsandworkscollaborativelywithotherstomeetsharedobjectives. Listensactivelyanddemonstratestheabilitytoseparatethepersonfromtheproblem,sobringingobjectivitytothesituation. Seeksandprovidesregularfeedbacktolearnandgrow.

SpeakUpwithconfidenceandrespectdisplayingcouragetodealwithdifficultsituations,issues,orbehaviors. Althoughopinionsmaydiffer,offerstheopportunityforopendialogue. Holdsselfandothersaccountabletomeetcommitmentsanddeliverresultsevenundertoughcircumstances.

Proactivelyidentifiespotentialsetbacksandobstaclesandworksthroughthemeffectivelytoachievethedesiredresultontime. Treatseveryworkcolleague,customer,andsupplierwithrespect. Proactivelyseeksoutopportunitiesforcollaborationwithinandacrossteamstoachievesharedoutcomes.

Engagedindecisionmaking-makesgoodandtimelydecisionsthatkeepIMDEXmovingforwardatpace.Investstimegettingtoknowallstaffthatimpacttheirdecisions. HEALTH,SAFETYANDENVIRONMENT TakereasonablecareofselfandothersintheworkplaceandcomplywiththerelevantlegislativerequirementsandImdexQHSEmanagementsystempoliciesandprocedures; Wear,useandmaintaintheprovidedpersonalprotectiveequipmentandreportanyunsafepracticesorconditionswhichcometoyourattention;and Takereasonablecaretoensureownactsoromissionsdonotadverselyaffectthehealthandsafetyofotherpersons. ReportHazardsandincidentsinlinewithcompanypolicies.

ActivelyparticipateinSafetymeetings. RaiseQualityAlertsinlinewithcompanypolicies. RISKANDCOMPLIANCE Contributestotheidentificationofrisksandcompliancerequirementsrelevanttoownscopeofwork. Appliesriskmanagementandregulatorycomplianceprocessestoownscopeofwork.

Leadsbyexampletopromotepositiveriskandcompliancebehaviorswithinownscopeofwork. ComplieswithIMDEXriskandcompliancepolicies,locallawsandotherrelevantstandardswithinownscopeofwork. Reportspotentialnon-complianceormisconductthroughappropriatechannels.

ChallengesbehaviorsthatdonotalignwiththeIMDEXCodeofConduct QUALIFICATIONS,SKILLS&EXPERIENCE;

Essential 6+years'experienceinUX,ProductDesignorarelateddiscipline,withastrongtrackrecordofshapingUXstrategyataproductlevelwithinanagileenterprise,SaaSorB2Bsoftwareenvironment. DemonstratedexperiencedevelopingfoundationalUXassets-personas,journeys,mentalmodels-thatinformproductdirection. Experienceconductingandleadinguserresearchandusabilitytestingtobuildanevidencebaseforstrategicproductdecisions.





Strongunderstandingofinteractiondesignandinformationarchitectureprinciples,withtheabilitytoguideandcritiqueUIdesignwithoutbeingtheprimaryhands-onUIproducer. ExperienceworkingcloselywithUIDesigners,ProductManagers,BusinessAnalystsandEngineeringteamstoalignUXstrategywithdelivery. Excellentcommunication,storytellingandstakeholderengagementskills,withtheabilitytoinfluenceproductandbusinessdecisionsatalllevelsoftheorganization.

EnergyandenthusiasmwiththeabilitytochampionUXstrategyandacustomer-centeredmindsetacrossIMDEX. Abilitytoplan,prioritiesandorganizeeffectivelyacrossmultipleproductsandinitiatives. Acollaborativenaturewithgreatcommunicationskills,sincerityandasenseofhumorinthefaceofambiguousstrategicchallenges.

Confidenceandprideinyourwork,skills,experienceandexpertise. DemonstratesbehaviorsalignedwithIMDEXvalues.

Desirable

ExperienceworkingwithAItoolsaspartofUXanddesignworkflows,preferablyCursor,ChatGPT,Claudeorother. ExperienceworkingaspartofaScrumagileDevelopmentTeam. Willingnesstomentorteammembersinareasofspecialty. ExperienceworkingalongsideadedicatedCustomerExperience(CX)function. IMDEXVALUESANDASSOCIATEDCOREBEHAVIOURS

GLOBALGAMECHANGERS

OurrichglobalexperienceanddiversethinkingdrivesalldevelopmentwithinIMDEX.Itenablesustoresolveuniqueproblemsforkglobalcustomersreducingenvironmentalandsocialimpactstoshapeabetterglobalindustry. Wereducetheenvironmentalimpactofouractivitiestoshapeabetterglobalindustry. Weembraceflexiblethinkingforthebenefitofourpeople,customers,andthesocietiesinwhichweoperate.

Weserveourcustomersgloballybyleveragingourdiverseteamsandenablinginclusivedecisionmaking. Weconnectourexpertisetocustomerstoaddvalue. FOREVERCURIOUS

Webelieveinshapingthefutureofminingthroughtherelentlesspursuitoftechnologiesandservicesthatquestionthestatusquo,addressourcustomerschallengesandsetnewbenchmarksforwhatcanbeachievedinourindustry. Welistentoourpeopleandcustomerstodrivenewtechnologies&approaches.; Westepupandchallengethestatusquo. Wegiveourpeoplethespacetobecuriousandcreate. Weareinformedbyindustrytrendstobeopentonewideas. GOBEYOND

WearepassionateaboutcreatingpositivecustomerexperiencesthatdeliversuccessfuloutcomesforourcustomersnowandintothefutureWeachievethisbyworkinginpartnershipwithourcustomersactivelylisteningtotheirneedsanddeliveringgenuinevaluethroughefficientsolutions. Wecreategreatcustomerexperiencesateverytouchpoint. Weplaceourcustomersneedsfirstandforemost,deliveringonourpromises. Weencouragecustomerownershipandinvolvement. Wecreatevalueforourcustomersthroughcollaborationandinnovation. TOGETHERWETHRIVE

WeareaglobalteamofdiverseandtalentedpeoplewhoempowereachothertobeourbestselvesWeharnessourstrengthsbycombiningourknowledgeacrossboundariesinapositiveandaccountableworkplace. Weholdeachotheraccountableandtakeownershipforouractions. Weadvocateforthesafetyandwellbeingofourpeopleineverythingwedo. Werecognizeandacknowledgeeachother’ssuccesses. Webackeachotherasaunitedteam,bysharinglearnings&expertisebetweendepartments;&acrossborders.;

📌 Senior UX Designer (Calgary)
🏢 Kruxanalytics
📍 Calgary