DefineanddrivetheUXstrategyattheproductlevel,ensuringdesigndecisionsaregroundedinuserneedsandalignedtobusinessobjectives.WorkcloselywithUIDesigners,ProductManagers,DevelopersandCXstakeholderstoensureproductexperiencesarecoherent,evidence-basedandwellconnectedtothebroaderend-to-endcustomerexperience. ACCOUNTABILITIES&EXPECTEDOUTCOMES; ACCOUNTABILITIES UXStrategy&Vision-defineandevolvetheUXstrategyforthesoftwareproduct;,ensuringdesigndecisionsaregroundedinuserneeds,businessobjectivesandevidenceratherthanopinion. Product-LevelDiscovery&Research-leadandfacilitateuserresearchandusabilitytestingtobuildarobustevidencebaseforproductdecisions.;

FoundationalUXassets-developandmaintainfoundationalUXelementsacrosstheproduct(s)-personas,journeys,mentalmodelsandUXmaturityframeworks-keepingthemcurrentandreferencedbythewiderproductteam. Cross-FunctionalProductPartnership-workcloselywithProductManagers,BusinessAnalysts,EngineeringandUIDesignerstotranslatestrategicUXthinkingintoproductroadmaps,requirementsandsolutions. UI&DesignSystemCollaboration-partnercloselywithUIDesignerstoensureproductexperiencesaligntotheIMDEXDesignSystemandSharedUI;,providingUXdirectionandcritiqueatastrategiclevelratherthanowningday-to-dayUIproduction.

ConnectedCustomerExperience-workwithCXDesignersandotherCXstakeholderstoensureproduct-levelUXstrategyisjoinedupwiththebroaderend-to-endcustomerexperienceandjourneysacrossIMDEX. TeamGrowth&Mentoring-mentorandsupportUX;/UIDesignersandresearchersandcontributetotheongoingevolutionandmaturityoftheUXpracticeatIMDEX. EXPECTEDOUTCOMES ActastheUXleadforthesoftwareproduct(s),ensuringUXthinkingisembeddedearlyinproductplanningandroadmapdecisions.

Confidentlypresentresearchfindings,UXstrategyandrecommendationstoproduct,engineeringandseniorstakeholders. Developandmaintainpersonas,journeymaps,mentalmodelsfortheproduct(s),ensuringthesearebasedonrealuserinputandrevisitedregularlywiththewiderproductteam. Leadandconductuserresearch(interviews,usabilitytesting,surveys,workshops)tovalidateassumptionsandgenerateinsightsthatfeedintoproductrequirements.

PartnerwithProductManagersandBusinessAnalyststotranslateUXstrategyandresearchfindingsintoclearproductrequirementsandpriorities. WorkwithUIDesignerstoguidehowUXstrategyandresearchtranslateintointerfacedesign,withoutdirectingday-to-dayvisualorUIproductionwork. ChampionalignmenttotheIMDEXDesignSystemandSharedUIatastrategiclevel,ensuringnewproductdirectionsareconsideredholisticallyratherthanscreenbyscreen.

CollaboratewithCXDesignersandotherCXstakeholderstoensureproduct-levelUXdecisionsconnectcoherentlyintobroaderend-to-endcustomerjourneysandexperiences. Drivethevoiceofthecustomerthroughallelementsofproductstrategyanddecision-making. MentorandsupportUX/UIDesigners,helpingbuildUXcapabilityandmaturityacrossthegrowingteamatIMDEX.

ContributepositivelytotheteamandassistinembeddingandimprovingUXteamprocesses.



LEADERSHIPANDPEOPLE Regularlychallengespeersorsuperiorswhenthesituationarises.Discussestheconsequencesofunacceptablebehaviorandoffersalternativesolutions. Deliversonpromises.Takesaccountabilitywhenthingsgowrongandlooksforwaystoimprove.

Callsoutpoorbehaviorwhentheyseeitatalllevelsoftheorganizationinarespectfulandconstructiveway. Buildspartnershipsandworkscollaborativelywithotherstomeetsharedobjectives. Listensactivelyanddemonstratestheabilitytoseparatethepersonfromtheproblem,sobringingobjectivitytothesituation.

Seeksandprovidesregularfeedbacktolearnandgrow. SpeakUpwithconfidenceandrespectdisplayingcouragetodealwithdifficultsituations,issues,orbehaviors. Althoughopinionsmaydiffer,offerstheopportunityforopendialogue.

Holdsselfandothersaccountabletomeetcommitmentsanddeliverresultsevenundertoughcircumstances. Proactivelyidentifiespotentialsetbacksandobstaclesandworksthroughthemeffectivelytoachievethedesiredresultontime. Treatseveryworkcolleague,customer,andsupplierwithrespect.

Proactivelyseeksoutopportunitiesforcollaborationwithinandacrossteamstoachievesharedoutcomes. Engagedindecisionmaking-makesgoodandtimelydecisionsthatkeepIMDEXmovingforwardatpace.Investstimegettingtoknowallstaffthatimpacttheirdecisions. HEALTH,SAFETYANDENVIRONMENT TakereasonablecareofselfandothersintheworkplaceandcomplywiththerelevantlegislativerequirementsandImdexQHSEmanagementsystempoliciesandprocedures; Wear,useandmaintaintheprovidedpersonalprotectiveequipmentandreportanyunsafepracticesorconditionswhichcometoyourattention;and Takereasonablecaretoensureownactsoromissionsdonotadverselyaffectthehealthandsafetyofotherpersons.

ReportHazardsandincidentsinlinewithcompanypolicies. ActivelyparticipateinSafetymeetings. RaiseQualityAlertsinlinewithcompanypolicies. RISKANDCOMPLIANCE Contributestotheidentificationofrisksandcompliancerequirementsrelevanttoownscopeofwork.

Appliesriskmanagementandregulatorycomplianceprocessestoownscopeofwork. Leadsbyexampletopromotepositiveriskandcompliancebehaviorswithinownscopeofwork. ComplieswithIMDEXriskandcompliancepolicies,locallawsandotherrelevantstandardswithinownscopeofwork.

Reportspotentialnon-complianceormisconductthroughappropriatechannels. ChallengesbehaviorsthatdonotalignwiththeIMDEXCodeofConduct QUALIFICATIONS,SKILLS&EXPERIENCE; Essential ~6+years'experienceinUX,ProductDesignorarelateddiscipline,withastrongtrackrecordofshapingUXstrategyataproductlevelwithinanagileenterprise,SaaSorB2Bsoftwareenvironment. ~ DemonstratedexperiencedevelopingfoundationalUXassets-personas,journeys,mentalmodels-thatinformproductdirection. ~ Experienceconductingandleadinguserresearchandusabilitytestingtobuildanevidencebaseforstrategicproductdecisions.



~ Strongunderstandingofinteractiondesignandinformationarchitectureprinciples,withtheabilitytoguideandcritiqueUIdesignwithoutbeingtheprimaryhands-onUIproducer. ~ ExperienceworkingcloselywithUIDesigners,ProductManagers,BusinessAnalystsandEngineeringteamstoalignUXstrategywithdelivery. ~ Excellentcommunication,storytellingandstakeholderengagementskills,withtheabilitytoinfluenceproductandbusinessdecisionsatalllevelsoftheorganization. ~ EnergyandenthusiasmwiththeabilitytochampionUXstrategyandacustomer-centeredmindsetacrossIMDEX. ~ Abilitytoplan,prioritiesandorganizeeffectivelyacrossmultipleproductsandinitiatives. ~ Acollaborativenaturewithgreatcommunicationskills,sincerityandasenseofhumorinthefaceofambiguousstrategicchallenges. ~ Confidenceandprideinyourwork,skills,experienceandexpertise. ~ DemonstratesbehaviorsalignedwithIMDEXvalues.

Desirable

ExperienceworkingwithAItoolsaspartofUXanddesignworkflows,preferablyCursor,ChatGPT,Claudeorother. ExperienceworkingaspartofaScrumagileDevelopmentTeam. Willingnesstomentorteammembersinareasofspecialty. ExperienceworkingalongsideadedicatedCustomerExperience(CX)function.

IMDEXVALUESANDASSOCIATEDCOREBEHAVIOURS GLOBALGAMECHANGERS OurrichglobalexperienceanddiversethinkingdrivesalldevelopmentwithinIMDEX.Itenablesustoresolveuniqueproblemsforkglobalcustomersreducingenvironmentalandsocialimpactstoshapeabetterglobalindustry. Wereducetheenvironmentalimpactofouractivitiestoshapeabetterglobalindustry. Weembraceflexiblethinkingforthebenefitofourpeople,customers,andthesocietiesinwhichweoperate.

Weserveourcustomersgloballybyleveragingourdiverseteamsandenablinginclusivedecisionmaking. Weconnectourexpertisetocustomerstoaddvalue. FOREVERCURIOUS Webelieveinshapingthefutureofminingthroughtherelentlesspursuitoftechnologiesandservicesthatquestionthestatusquo,addressourcustomerschallengesandsetnewbenchmarksforwhatcanbeachievedinourindustry.

Welistentoourpeopleandcustomerstodrivenewtechnologies&approaches.; Westepupandchallengethestatusquo. Wegiveourpeoplethespacetobecuriousandcreate. Weareinformedbyindustrytrendstobeopentonewideas. GOBEYOND WearepassionateaboutcreatingpositivecustomerexperiencesthatdeliversuccessfuloutcomesforourcustomersnowandintothefutureWeachievethisbyworkinginpartnershipwithourcustomersactivelylisteningtotheirneedsanddeliveringgenuinevaluethroughefficientsolutions.

Wecreategreatcustomerexperiencesateverytouchpoint. Weplaceourcustomersneedsfirstandforemost,deliveringonourpromises. Weencouragecustomerownershipandinvolvement. Wecreatevalueforourcustomersthroughcollaborationandinnovation.

TOGETHERWETHRIVE WeareaglobalteamofdiverseandtalentedpeoplewhoempowereachothertobeourbestselvesWeharnessourstrengthsbycombiningourknowledgeacrossboundariesinapositiveandaccountableworkplace. Weholdeachotheraccountableandtakeownershipforouractions. Weadvocateforthesafetyandwellbeingofourpeopleineverythingwedo.

Werecognizeandacknowledgeeachother’ssuccesses. Webackeachotherasaunitedteam,bysharinglearnings&expertisebetweendepartments;&acrossborders.;

📌 Senior UX Designer, Innovation (Calgary)
🏢 Kruxanalytics
📍 Calgary