We are banking at another level. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1 A hybrid work model that truly balances work and personal life Opportunities for learning, training and development, and much more...

To adapt, BDC is founding a current AI-native incubator with the mission to discover new ways to support Canadian entrepreneurs and reimagine how BDC works. As part of this ambition, we're recruiting a small team of experienced AI-native builders who will work on a blank canvas to reimagine how banking for small and medium-sized businesses works. We're looking for a senior UX researcher to help us build accessible, innovative and inclusive digital experiences for entrepreneurs.

We need someone who will make research something the whole team does, not just one person.

You own the research program end to end: you plan it, you run it, and you make sure the insights change what we build. Half the job is doing great research yourself. The other half is coaching the people around you so that everyone on the team is talking to users, not just you.

Other times you're doing the deeper work — questioning our fundamentals and testing them over weeks or months. You're a strategic thinker who discovers, interprets, and communicates user data in ways that inspire people to act.



If you want to be part of a multidisciplinary design, research, and content team, you've come to the right place.

Help define the vision of our digital products and services through a user-centric lens — the kind that guides real strategic decisions and shapes a shared roadmap. Own the UX research practice across the full toolkit: interviews, surveys, usability tests, card sorting, A/B testing, focus groups, heat maps, user journey mapping, heuristic evaluation, competitive analysis, guerrilla testing, co-creation workshops. Fast, weekly discovery cycles that deliver insights when the team needs them — and deeper foundational research that challenges our assumptions and holds up over weeks and months.

Take research data and make it land as clear, actionable recommendations that guide designers in co-creating solutions. Build a real partnership across design, product development, and architecture so we're all working from the same vision.

Lead Design

Thinking, brainstorming, and strategic planning workshops. Build a research culture inside the team. Coach and mentor the people around you, and give them the skills and confidence to talk to users themselves and make research part of how they work every day.

Provide thought leadership — circulate and promote research knowledge and practices across the organization, and help teams adopt a user-centric mindset. Build relationships with other BDC research groups (CX, Market Intelligence, Economics,



Voice of the Customer) to share results and find ways to collaborate. Contribute to the Design System by making sure research informs decisions on the consistency and effectiveness of components.

At least 8 years of hands‑on UX research experience, and a track record of giving advice that actually improved digital products and services. A degree in a field related to behavioural research (psychology, human-centered interactions, user experience design) — or equivalent experience that got you to the same place. You've stood up a UX research program across an organization, not just run projects.

You know a research culture isn't built by one expert — it's built when everyone feels equipped to talk to users. You're comfortable running both fast, continuous research and longer foundational studies, and you can hold both without dropping either. You share your analysis with enough skill that your recommendations get heard.

You've worked with AI and new user interaction paradigms. Knowledge of the banking or financial world is a nice bonus, not a requirement. Creative — in how you think, solve problems, and find your way to solutions.

Full bilingual in French and English — you'll write and present in both, not just understand them. Proudly one of Canada’s Top100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. BDC is a bank unlike any other.

We are the only bank dedicated exclusively to the development of Canadian businesses. That’s what makes us unique as a bank. That’s why we are banking at another level. #

📌 SENIOR UX RESEARCHER & PRODUCT EXPERIENCE, AI-NATIVE INCUBATOR (Montreal)
🏢 Business Development Bank of Canada
📍 Montreal