Service Advisor - Full Time (Medicine Hat)

Service Advisor - Full Time (Medicine Hat)

03 Oct
|
Open Door Group
|
Medicine Hat

03 Oct

Open Door Group

Medicine Hat

Open Door Group (ODG), a mission-driven non-profit organization serving communities across Alberta and British Columbia, is seeking two Employer Services Consultant who are passionate about helping employers build strong, sustainable workforces while creating meaningful employment opportunities within their communities. This is an opportunity to work directly with employers as a trusted workforce advisor, helping them navigate recruitment challenges, strengthen retention, build inclusive workplaces, and prepare for the future of work. If you enjoy building relationships, solving workforce challenges, and connecting organizations with practical solutions, we'd love to hear from you.

Wage: $32.83 to $38.30 per hour Full-Time: 36 hours per week Part-Time: 28.8 hours per week These roles follow a regular Monday to Friday schedule. Occasional flexibility may be required to support employer meetings, workshops, networking events, project timelines, stakeholder engagement, or operational needs. Candidates are asked to indicate in their application whether they are interested in the full-time position, the part-time position, or would like to be considered for either opportunity.

Location: The primary work location is the Open Door Group office at 640 - 3rd ST S.The Employer Services Consultant serves as a strategic workforce partner to employers, helping them understand their current and future workforce needs while connecting them with practical solutions that support recruitment, retention, inclusive hiring, and long-term workforce resilience. Reporting to the Service Delivery Manager , the Employer Services Consultant works collaboratively with employers, community partners, and internal teams to provide workforce consultation, coaching, education, and resource navigation. This role helps employers strengthen their workforce by improving recruitment practices, supporting inclusive employment, building organizational capacity, and connecting businesses with the right services, information, and partnerships.

Employers play a vital role in creating thriving communities. As an Employer Consultant, you will help organizations overcome workforce challenges while expanding employment opportunities for people across the region. Your work will support businesses in attracting and retaining talented employees, building more inclusive workplaces, and strengthening the long-term resilience of local economies.





Build trusted relationships with employers to understand their workforce needs and long-term business goals. Consult with employers to identify practical workforce solutions that support recruitment, onboarding, retention, and workforce sustainability. Deliver workshops, presentations, coaching, and employer learning opportunities that strengthen workforce capability.

Connect employers with community resources, government programs, funding opportunities, labour market information, and workforce development initiatives. Build collaborative partnerships with community organizations, industry groups, and stakeholders to strengthen regional workforce development. Monitor labour market trends and employer feedback to identify emerging workforce opportunities and inform service improvements.

Maintain accurate documentation, reporting, and employer records that support quality service delivery and program accountability. Businesses feel confident navigating recruitment, retention, and workforce planning challenges. Strong community partnerships improve access to workforce resources and supports.

Labour market insights help employers make informed workforce decisions. ODG is committed to transparent, equitable, and competitive pay structures, reviewed regularly to ensure internal alignment and market relevance. Your well-being matters, and we provide an Employee and Family Assistance Program to support you.

Community Impact

Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of employers, job seekers, and the communities we serve. Equivalent combinations of training and experience will be considered.

Diploma in Human Resources, Business Administration, Marketing, Communications, Career Development, Adult Education, Organizational Development, Economics, Public Administration, or a related discipline.



Equivalent combinations of education, training, and experience will be considered. Minimum three (3) years of recent, progressively responsible experience in employer engagement, workforce development, human resources, business consulting, recruitment, economic development, employment services, or a related field.

Experience working directly with employers to identify workforce challenges, develop practical workforce solutions, and build long-term professional relationships.

Experience facilitating workshops, presentations, coaching, or consultation with groups or individuals.

Experience researching and applying labour market information is considered an asset.

Experience with Government of Alberta employment programs, employer funding initiatives, or workforce development services is considered an asset.

Experience using CRM or case management systems is considered an asset. Strong knowledge of workforce planning, recruitment, onboarding, employee retention, and inclusive employment practices. Strong communication, facilitation, coaching, and presentation skills.

Ability to interpret labour market information and apply it to employer workforce planning. Confidence using Microsoft 365, CRM or case management systems, data dashboards, and virtual collaboration tools. A collaborative, practical, and employer-centred approach with strong relationship-building skills.

Valid

Class 5 driver's licence. Access to a reliable personal vehicle. Regular travel throughout the region is required. Mileage reimbursement is provided in accordance with Open Door Group policy. Ability to work flexible hours when operationally required. Required to complete and maintain a satisfactory Criminal Record Check.

Open Door

Group values diversity and is committed to providing an inclusive work workplace. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve. We encourage applications from Indigenous peoples, people of all genders and sexual orientations, racialized individuals, people with disabilities, individuals of diverse ethnic and cultural backgrounds, ages, and faith traditions.

If you require accommodation at any stage of the recruitment process, please contact us toll-free at 1-(phone hidden) and ask to speak with an HR representative, or email humanresources@opendoorgroup.

📌 Service Advisor - Full Time (Medicine Hat)
🏢 Open Door Group
📍 Medicine Hat

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