Member Services Coordinator: We are seeking a Member Services Coordinator who operates with precision, technical acumen, and an unwavering commitment to service excellence. This is a role for a high-caliber professional who views member support as an opportunity for strategic engagement and operational refinement. We are seeking a Member Services Coordinator who operates with precision, technical acumen, and an unwavering commitment to service excellence.

This is a role for a high-caliber professional who views member support as an opportunity for strategic engagement and operational refinement.

The Member Services

Coordinator serves as a vital link between the organization’s strategic goals and its professional membership. Beyond standard support, you will act as a technical steward and policy advisor, ensuring that every interaction reinforces the organization’s reputation for excellence. Act as the primary point of contact for members via multi-channel communications (phone, email, and digital portals), maintaining a sophisticated and customer centric tone.

Provide high-level technical assistance to members navigating the digital ecosystem. Manage the end-to-end lifecycle of member inquiries within a formal ticketing system. You will be responsible for the meticulous recording, categorization, and, where necessary, the strategic escalation of complex cases to senior leadership or technical teams.





Develop a comprehensive understanding of membership bylaws and organizational policies. You will provide accurate interpretations of these standards to members, ensuring consistent application of organizational rules. Proactively audit administrative workflows and data entry processes.

You will identify opportunities to enhance efficiency and maintain the integrity of the member database (CRM).

The Technical Specialist

You are comfortable in a digital-first setting. You understand the mechanics of Help Desk operations and possess the patience to guide non-technical users through complex digital processes. You demonstrate an impeccable command of professional English. You can distill complex policy language into clear, concise, and courteous guidance.

Professional Experience: 2+ years in a high-touch corporate environment, professional association, or technical help desk role. Proven experience managing inquiries via a formal Ticketing System (e.g., Salesforce, Zendesk, or Microsoft Dynamics).

Technical Skills: Advanced proficiency in the MS Office Suite (specifically Excel for data management) and comfort navigating complex CRM databases. A post-secondary degree in Business Administration, Communications, or a related field is preferred. Able to commute Monday - Friday 9-5 to a Greater Vancouver office location Represent a community of professionals making a tangible impact on the industry.

📌 Service Coordinator-Part-Time/Full time (Vancouver)
🏢 Miles Employment Group
📍 Vancouver