We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere.

Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. As we scale rapidly, we are looking for a Customer Service Delivery Specialist to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle.

You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role. Delivering a uniquely special experience to each and every one of our customers. A major part of this job is having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.

Need a sharp eye for detail as you inspect vehicles, carefully assessing vehicle aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.



You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.

Education: High school diploma or equivalent ~ 1+ years experience in the retail industry and asset ~2+ years of customer-facing experience ~ Have automotive experience and a passion for cars & comfortable in a fast-paced environment. A Class 5 License (valid in British Columbia) Minimum of 40 hours per week, with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule A passion for cars and the automotive industry Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.

You’ll have a broad and direct ownership over [Field of work] during a phase of rapid growth. Above market health & dental benefits. New Hire, Permanent Full time Wage: $24 per hour Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage;

Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions. If you require accommodation at any stage of the interview process, please email talent@clutch.

📌 Service Delivery Advocate (New Westminster)
🏢 Clutch Technologies
📍 New Westminster