Position Summary The Service Engagement Navigator leads and coordinates practical application of Individualized service planning (ISPs) into community activities including outcome tracking, required consents, schedules, documentation, and follow-up. When specialized input is required, the position works with the Community Engagement Planner, Family Navigator, Complex Supports Navigator, and other professionals and ensures agreed recommendations are incorporated into the Individual Accessing Service (IAS) overall service plan.

If you are looking for a quiet, predictable role where plans simply stay on paper, this won’t be the right fit. If you thrive on turning plans into action, keeping services organized, solving problems as they arise, and making sure commitments are followed through, keep reading.

Responsibilities

- Promote Meaningful Engagement and Participation for IAS
- Individualized service planning and implementation
- Maintain high-quality documentation, outcome tracking, and service follow-through
- Promote health, safety, and risk prevention
- Supervise assigned workers and build service capacity
- Manage contractors assigned to the position's caseload
- Collaborate with specialized roles, external providers, and service systems

*Full will be provided to shortlisted candidates

Qualifications/Experience

We are not looking for potential - we are looking for capability.

- Two-year diploma in Human Services, Disability Studies, Community Rehabilitation, Social Work, Psychology, Child and Youth Care, Education, or a related field; a related degree is preferred.
- Equivalent combinations of relevant education and experience may be considered.
- Minimum 3-5 years of relevant experience in disability services, community services, residential supports, case management, service coordination, or a related human services setting.
- Demonstrated experience developing, coordinating, or monitoring individualized support plans, goals, outcomes, and service documentation.
- Demonstrated experience coaching or supervising workers or coordinating teams responsible for individualized services; formal supervisory experience is preferred.
- Experience overseeing contractors, respite services, or other contracted human services is an asset.
- Working knowledge of developmental disability services, person-centred planning, informed consent, health and safety, incident response, and service-quality requirements.
- Knowledge of Alberta PDD services, CET standards, and related disability service systems is an asset.
- Must maintain required Vantage mandatory training and any role-specific training required to perform assigned duties.
- Must have a clear Vulnerable Sector Check.
- Proficient with Microsoft 365 and electronic documentation or data-management systems, or able to learn these systems effectively.
- Eligible to work in Canada

Working Conditions

- Full-time position of 37.5 hours per week.
- Hybrid work may be available following completion of the probationary period and based on organizational and service requirements.




- Flexibility in schedule and working hours is required due to meetings, service needs, on-call responsibilities, and occasional support outside regular office hours.
- Participation in the organizational on-call rotation is required.
- Regular work occurs in office, residential, and community settings according to the needs of assigned IASs and programs.
- Must have access to a reliable vehicle for work purposes and maintain required automobile insurance with a minimum of $2 million liability coverage.
- Must possess a valid Alberta Class 5 driver's licence and provide an acceptable driver's abstract.

What Success Looks Like In this role, you will:

- Turn individualized service plans into clear, practical day-to-day supports that reflect each IAS’s goals, preferences, strengths, and desired outcomes.
- Keep services organized, consistent, and responsive by coordinating schedules, monitoring service delivery, and following concerns and required actions through to completion.
- Maintain high-quality documentation and outcome tracking, using service information and feedback to identify gaps and improve service quality.
- Coach and support workers and contractors to understand expectations, implement plans consistently, and provide accountable, high-quality individualized services.
- Build strong coordination across IASs, families, workers, specialized Vantage roles, and external providers so responsibilities are clear, changes are communicated, and service needs do not fall through the gaps

What This Role Is NOT

- Not an entry-level role
- Not a desk-based or administrative-only role for having regular involvement with IASs, workers, contractors, and services in residential and community settings is required
- Not a role where you simply create service plans and hand them off for you are expected to monitor implementation, outcomes, and follow-through.
- Not suitable for someone who avoids accountability, difficult conversations, or addressing service and performance concerns.
- Not a predictable Monday-to-Friday role with fixed hours for priorities may shift based on service needs, staffing, incidents, and changes in an IAS’s circumstances.
- Not a role for someone who waits for others to identify problems for you will be expected to recognize service gaps, documentation issues, risks, and emerging concerns and take appropriate action.
- Not suitable for someone who requires frequent direction or close day-to-day supervision for the role requires sound judgment, organization, initiative, and knowing when to escalate concerns

Please help us gauge how we're holding after our commitment to diversity,



equity and inclusion by answering the last 5 questions in the screening questionnaire. Your participation will help us build on our inclusive culture. Your responses to these questions will be confidential. Completion of these screening questionnaires are optional and won’t affect your application for current and future opportunities. Join our dedicated and supportive team at Vantage, where you can make a meaningful difference in the lives of individuals with developmental disabilities while enjoying a vibrant and fun work environment. In addition to a competitive salary, you'll have the opportunity to grow professionally and contribute to our mission of promoting independence and delivering joy-filled opportunities.

Apply now and be a part of our team where work and passion align!

Visit us online : www.vantageltd.ca

Please note that due to the high number of applications received, only shortlisted candidates will be contacted.

Expected hours: 37.5 per week

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Application question(s):
- How many years of relevant experience do you have in disability services, community services, residential supports, case management, service coordination, or a related human services setting?
- Please briefly describe your experience developing, coordinating, or monitoring individualized service plans, goals, outcomes, and service documentation for individuals receiving support.
- Do you have experience coaching, supervising, or providing performance feedback to frontline workers or contractors responsible for delivering individualized services?
- Do you have experience monitoring service delivery, identifying gaps or concerns, and following up to ensure required actions or corrective measures are completed?
- Do you have a valid Alberta Class 5 driver’s licence and access to a reliable vehicle that you can use for work-related travel?
- Are you able to work a adaptable schedule, including participating in an on-call rotation during weekends and occasionally responding to support needs outside regular office hours?
- What is your expected salary for this role annually? (in CAD)
- Do you identify as a member of visible minority (persons, other than indigenous people who are non Caucasian in race or non-white in color)? Answer Yes, No or Prefer Not to Answer
- Do you identify as an indigenous person (people who are First Nation, Inuit or Métis. First Nation includes treaty, status or registered Indians as well as non-status and non-registered Indians)? Answer Yes, No or Prefer Not to Answer
- Do you identify as a person with a disability? Answer Yes, No or Prefer Not to Answer
- Do you identify as being part of the 2SLGBTQIA+ community? Answer Yes, No or Prefer Not to Answer
- What are your preferred pronouns? Answer She/Her/Hers, He/Him/His, They/Them/Their, Others or Prefer Not to Answer

Work Location: In person

📌 Service Engagement Navigator (Calgary)
🏢 Vantage Enterprises
📍 Calgary