Member Service Representative 1 - RC - Union Part-Time In office Posting Deadline: Please submit your application by 11:59 PM PST, October 2, 2026** Position Ty pe: Permanent We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales and service, we’d like to hear from you. This position will have hours scheduled between 7:30amto 8:30pm Monday to Friday and 7:30amto 4:30pmSaturday. Shifts may vary with a combination of daytime and evening work.

As per Appendix A-2 in the Collective Agreement, “shift work ending after 6:00pm up to and including 8:30pm will be paid a premium of five percent (5%) above the employee’s regular rate for all hours worked beyond 6:00pm”. As a Member Service Representative , under direct supervision you will process a variety of financial and non-financial transactions for members within the guidelines established.

Coastal Community Credit

Union strives "to be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities" and it is your responsibility as a Member Service Representative to be the primary point of contact for members and carry the vision statement forward in order to build, maintain, attract and expand the member’s relationship with the credit union. Providing sales and service expertise to inform members of new products/services and changes to existing products/services. Answering telephone inquiries.

A secondary school diploma with academic emphasis ~1 year post-secondary education ~ Up to 1 year of work experience in a sales and service position Ideally, you are a flexible, collaborative team player with: Keyboarding skills of 40 wpm and computer terminology are required, in addition to proficiency with Windows products such as Outlook, Word, and Excel applications.



Effective listening skills to engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request. The ability to multitask with keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re a growing organization with over $4 billion in assets under management.

Coastal

Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services. We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

At Coastal

Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities. Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way.

This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!

Part Time Role

Range (Hourly Wage) -$25.54 to $30.19

📌 Service Representative I (Part-time) (Nanaimo)
🏢 Coastal Community
📍 Nanaimo