Status: Full-time Permanent Current Vacancy Hybrid: This position is eligible for a hybrid work arrangement consisting of in-office and work from home. We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. We are looking for a Recovery Service Operator & Redemption Representative to help with our continued growth and contribute to our future.

In this role, you’ll be the primary point of contact for customers and clients, ensuring calls are handled professionally, appointments are coordinated seamlessly, and all redemption processes are executed accurately and efficiently. Serve as the first point of contact by answering incoming calls, greeting callers professionally, identifying needs, and providing solutions Manage and coordinate the in-house redemption calendar,



including scheduling and facilitating appointments Support corporate quality control and continuous improvement initiatives Perform administrative and quality-related tasks as required Post-secondary education and a background in Collections ~3+ years of customer service experience (ideally within Collections), with proven ability to handle difficult conversations and de-escalate conflict ~ Excellent verbal and written communication skills with professional telephone etiquette ~ Proficiency with Windows, Microsoft Outlook, Word, Excel, and general office equipment We support your growth. ~ Education support Competitive salary and benefits package Help us put public records at our customers’ fingertips with your customer-centric approach. ISC is the leading provider of registry and information management services for public data and records.

Throughout our history, we’ve excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum. #

📌 Service Representative, Remote (Toronto)
🏢 ESC Corporate Services
📍 Toronto