The Service Writer is the main point of contact for working with the Service Manager and shop on all work orders and administrative duties that support the Service Department. This position requires someone who is highly motivated and a team player, ensuring the dealership surpasses customer expectations by completing required duties professionally and promptly.

The Service

Writer is responsible for the safe, effective, clean, organized, and professional performance of Service Department administrative functions at all times. Work Order & Administrative Support Prepare work orders for the Service Manager's, Supervisor's, or Manager's review and approval. Participate in the administrative duties of the Service Department — field, shop internal, and warranty — as assigned.

Help achieve Work In Progress targets and close work orders after authorization from the Manager or Supervisor.

Maintain Service

Department filing and ensure records are organized and accessible. Prepare and file warranty claims for respective OEMs.

Customer

Service & Communication Answer calls coming into the Service Department. Participate in the development and implementation of a customer-focused service philosophy within the department.



Participate in increasing revenues and customer service levels by helping improve service operation administrative processes.

Assist in dispatching technicians in the absence of the Service Manager or Supervisor. Payroll & Financial Processing Enter time for payroll, have it reviewed by the Manager or Supervisor, and submit it to payroll on time. Process expenses for technicians and ensure proper GL coding for purchases.

Perform other duties and projects as assigned by the Service Manager or Supervisor.

Experience in a similar role in Agricultural or comparable industry an asset Robust customer service skills, both on the phone and in person. Good knowledge of financials to assist with customer account issues. As part of the Reesink Canada group—a subsidiary of the globally renowned Royal Reesink, established in 1786, we offer a wide selection of new and pre-owned agricultural and construction equipment.

Our knowledgeable, friendly team is dedicated to delivering exceptional service at every step, from helping you choose the right equipment to providing expert maintenance and customization. At Prairie AG, we’re committed to building lasting relationships through outstanding customer care and a shared passion for helping our clients succeed season after season. #

📌 Service Writer (Customer Service) (Blackfoot)
🏢 Reesink Canada
📍 Blackfoot