Role: ServiceNow Business Analyst Location: Remote/Canada Fulltime ServiceNow CMDB and Asset management. Provide expertise and knowledge of IT Configuration and Asset Management processes. ~• Provide expertise and knowledge of ServiceNow CMDB. ~• Provide expertise and knowledge of ServiceNow Discovery and Service Mapping tools ~• Provide expertise and knowledge for processes that consume CMDB data e.g., SDLC, Asset, and Change ~• Provide recommendations on CMDB maintenance and CMDB data integrity. ~• Provide recommendations to help gather, validate, and maintain accurate data on all IT assets and ~ configurations, including hardware, software, network devices, applications, and services. ~• Identify and document relationships and dependencies between different IT assets, enabling accurate ~ impact analysis and understanding of the IT landscape. ~• Provide recommendations to ensure data accuracy and integrity within the CMDB. ~• Work with the Asset Managers to establish processes to help them perform regular audits, resolving ~ Promote continuous process improvement practices through process metrics/KPIs, dashboards, and ~ Manage and communicate process and business requirements to the implementation team as a bridge ~ to ensure that the proposed solutions meet the customer;Participate in testing and ensure all the required documentation is in place to support the client and the ~ Coordinate and support of client UAT,



verifying defects and enhancements and working with the ~ Assist with Project Management activities such as project scope, estimation, and planning. ~• Lead demonstrations of the product, both standard and tailored to prospects' existing customers, either ~ 2+ years of experience directly related to ServiceNow CMDB Discovery implementation and process ~ Robust experience with ServiceNow ITSM, CMDB and related modules. ~• Proficiency in business requirements gathering, analysis, process modeling, and documentation. ~• Knowledge of IT asset management (ITAM) and discovery tools is a plus. ~• Expertise with Software Development Lifecycle (SDLC) and- agile practices. ~• Solid experience in requirements gathering, including experience in creating process documentation. ~• Demonstrate ability to influence and consult (providing options with pros, cons and risks) while ~ providing thought leadership to stakeholders in solving governance, process or technical problems. ~• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity. ~• Ability to mentor novice staff and drive quality, value and best practices. ~• Bilingual English and French is a plus Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work ~ ServiceNow certification, such as Certified System Administrator (CSA) or Certified Implementation ~

📌 ServiceNow Business Analyst (Remote) (Calgary)
🏢 Zortech Solutions
📍 Calgary