Role description Job Title: ServiceNow ITOM SME

Location: Markham, ON (Remote)

Key Responsibilities

Develop configure and customise ServiceNow applications and modules as per business needs

Design and implement workflows forms scripts and integrations within the ServiceNow platform

Collaborate with business analysts project managers and other stakeholders to gather and analyse requirements

Provide technical support troubleshoot issues and perform root cause analysis for ServiceNowrelated incidents

Maintain documentation related to system design configuration and customisation

Ensure adherence to ServiceNow best practices and coding standards

Participate in the upgrade and patching activities of the ServiceNow platform

Required Skills and Qualifications

Bachelors degree in Computer Science Information Technology or a related field

8 years of experience as a ServiceNow Developer or in a similar role

Strong knowledge of ServiceNow modules such as Incident Problem Change Asset and Service Catalog

Experience with JavaScript HTML CSS and RESTSOAP integrations

Good understanding of ITIL processes and ITSM tools

Excellent analytical problemsolving and communication skills

Vacancy Type: New Vacancy

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”):

Benefits and Perks

Comprehensive Medical Plan Covering Medical, Dental, Vision

Health Care Spending Account

Short Term and Long-Term Disability Coverage

Life Insurance

Annual vacation and other Paid Leaves

Maternity Leave Top Up Pay The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range,



individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer The compensation and benefits information provided herein is accurate as of the date of this posting.

Equal Opportunity Employment LTIMindtree is an equal prospect employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Accessibility and Reasonable Accommodation LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

📌 ServiceNow ITOM SME (Markham)
🏢 LTM
📍 Markham