Manage the dynamics of customer service at Service Durham in Whitby, Ontario, in a 35 hour hybrid position. Lead contact centre operations while enhancing service delivery and customer experience. In this pivotal role, you will direct the contact centre's day-to-day functions, ensuring high performance in service quality and productivity.

The Manager position requires robust leadership in building a culture of continuous improvement among supervisors and teams while meeting customer service expectations. Engagement with operational data will help you navigate and resolve complex service challenges. Direct all aspects of contact centre service delivery

- Cultivate leadership and performance in supervisory teams
- Implement and enforce service delivery standards
- Monitor data analytics to drive service improvements
- Extensive background in customer service management
- Highly valued contact centre management experience
- Proficiency in analyzing performance metrics
- Lead Service Durham in delivering innovative and effective customer service solutions.

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📌 Services Management Coordinator (Whitby)
🏢 Durham Region (The Regional Municipality of Durham)
📍 Whitby