Purpose...

The Shelter Support Case Manager - Evening is a part-time role that provides case management and client support during the evenings outside of regular office hours.

This specific role covers Monday to Friday 6:00pm-11:30pm.

Key Responsibilities...

Client Support:

- Use principles of client-centered, trauma-informed care to provide support and crisis intervention for women and children shelter residents who have experienced violence.
- Support clients in navigating systems, provide referrals and support clients in completing applicable applications in partnership with their assigned Case Managers.
- Support the overall health and safety of Residents during evenings and weekends.
- Support/provide individual and group learning opportunities for the clients and families of the shelter.
- Maintain the safety and security of the shelter. Report concerns to the organizational and/or facilities on-call, as well as property owner emergency line and the appropriate authorities if required.

Administration:

- Establish and maintain ethical clear documentation as required of all phone calls or in-person contact with clients (i.e.: case notes, safety plans, assessment plans), community meetings, and work conducted with and/or on behalf of families.
- Maintain accurate documentation in client files (using agency data base-i.e: Outcome Tracker)
- Keep well-informed of changes with resources in the community and update clients and staff.
- Other duties as assigned.

Planning and Organizing:

- Support effective individual and group programming through supporting group design, development and facilitation as required.

Communication:

- Establish and maintain professional relationships with colleagues. Collaborate and communicate progress of the clients with ICM, Child and Youth Worker, Parent Child Educator and Play Therapist to ensure seamless service delivery.
- Foster an environment that is welcoming and inclusive and interact with clients in a trauma informed,



strengths-based approach.
- Participate in regular team meetings and case conferencing.

Teamwork and Collaboration

- Attend individual supervision, team meetings, staff meetings, professional development and training as required.
- Adhere to Radiance policies, procedures, practices, and Code of Ethics.
- Demonstrate professional attitudes, characteristics, and practices.
- Participate in the development of a healthy and safe working environment.
- Promote Radiance Family Society’s image by acting as an ambassador of the agency.
- Maintain on-going professional development.
- Participate in annual performance reviews.
- Maintain current standing in a regulated professional association and follow the stated Skilled Codes of Conduct, Standards of Practice and Professional Ethics.

Qualifications...

- 2nd year Student in a Diploma or bachelor’s degree in social work program or related discipline.
- Completed Diploma or bachelor’s degree is an asset.
- 1-2 years-related field working with vulnerable people with complex needs.
- Thorough understanding of domestic violence and trauma informed practice.
- Knowledge and skills in crisis counselling, supportive counselling, and trauma.
- Demonstrated ability to engage and build relationships with diverse populations
- Skilled in creating a safe therapeutic environment and fostering hope when meeting with clients.
- Competent computer skills including effective working skills of MS Word, Excel, PowerPoint, and data tracking IT systems required.




- Proven time management skills with thorough planning & organizational skills.
- Recognized for maintaining confidentiality, particularly around sensitive issues and situations impacting clients.
- ASIST Training.

Skills and Attributes...
- Excellent interpersonal and relationship building skills.
- Strong crisis management skills.
- Affinity for working with children and families.
- Demonstrated ability to communicate respectfully at all levels along with strong written and oral communication skills.
- Takes initiative, collaborates, and coordinates work across different departments of the agency, while remaining mindful of each area’s priorities.
- Ability to work independently and within a team environment.
- Ability to function within a fast-paced work environment.
- A positive attitude, self-awareness, creativity, and flexibility.
- An optimistic, decisive, curious, and genuine approach.
- A genuine commitment to the mission, vision, values and work of the organization.
- Proven skills to work with vulnerable population are required.

Mandatory Requirements...

- Explicit Police Security/Vulnerable Sector Check to be maintained.
- Clear Child Intervention Check to be maintained.
- Valid First Aid certificate including infant and child CPR.
- Standing, bending, crouching, and lifting required.
- Monday through Friday 6:00pm – 11:30pm with a 30 minute unpaid break.
- This role is not eligible for Hybrid Remote work.

Job Types: Part-time, Permanent

Pay: From $25.00 per hour

Benefits

- Casual dress
- Employee assistance program
- On-site parking

Application question(s):
- Are you open and willing to work additional shifts during the summer months if necessary?

Education:
- Bachelor's Degree (required)

Experience:
- crisis counselling, supportive counselling and trauma: 2 years (required)
- working with & supporting facing family violence : 2 years (required)

Work Location: In person

📌 Shelter Support Case Manager - Week Day Evenings (Calgary)
🏢 Radiance Family Society - Non For Profit
📍 Calgary