Relief Shelter Support Worker ( 5 positions) - DAV1382 Work Hours: Varied as needed ( Overnight shifts may be required) Salary: $30.15 per hour (L5) Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion The Relief Shelter Support Worker at YWCA Davenport will support the permanent team and contribute to providing meaningful and relevant services within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression. The worker acts as a resource to staff and clients and supports the provision of services which includes crisis management and de-escalation, conducting intakes, supporting daily operations and ensuring the safety of the shelter and participants living on-site.

YWCA Davenport provides up to 80 emergency shelter beds to young women and gender-diverse people (16-24 years of age) and adult women and gender-diverse people (25 and older) and is staffed 24 hours a day. Applies knowledge of the issues of trauma and the dynamics of abuse and homelessness to develop and implement effective support strategies Negotiates supportive and adaptable strategies to assist residents with mental health issues to access the support within the shelter and in the community and uses a harm reduction lens and supports participants to incorporate safe use strategies . Provides informal support to residents and assists in problem solving when necessary Provides supportive information to clients regarding their housing options Advocates with landlords and housing providers on behalf of client Staff are represented by CUPE Local 2189.

These positions are not within the Bargaining Unit.



In-depth knowledge of an academic discipline normally acquired through completion of a supervised undergraduate degree (e.g. An analytical framework that identifies clients' relation to social systems and the demonstrated practicalapplication of thisframework ~ 1 to 3 years’ experience in counselling and group work focused on clients at risk and/or homeless women ~ Completion of Toronto Hostel’s Training Certificate (T.Demonstrated knowledge of community resources and supports focused on mental health and group support ~ In-depth knowledge of the dynamics of woman abuse and trauma within an anti-oppression framework ~ Proficiency in Microsoft Word, e-mail and the Internet ~ Knowledge and understanding of mental health, substance use/addictions, advocacy, refugee and Immigration issues and homelessness ~ Life Skills Certificate an asset ~ Knowledge of a second language and/or culture would be an asset As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations. YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

📌 Shelter Support Worker (Night) (Toronto)
🏢 YWCA
📍 Toronto