Shift Leader

Starbelly Open Kitchen & Lounge

About Starbelly

Starbelly Open Kitchen & Lounge is a vibrant, community-focused restaurant dedicated to great food, genuine hospitality, and memorable guest experiences. We take pride in creating a welcoming and energetic atmosphere where teamwork, professionalism, and a passion for hospitality are at the heart of everything we do.

We are currently looking for a reliable, energetic, and hands-on Shift Leader to support our team and help oversee daily restaurant operations.

This role is ideal for someone who leads by example, enjoys working in a fast-paced restaurant environment, and is passionate about supporting both guests and team members.

Position Summary

As a Shift Leader at Starbelly, you will play an important role in ensuring smooth day-to-day restaurant operations while supporting both Front of House and Back of House teams.

You will help maintain Starbelly’s standards for hospitality, food quality, cleanliness, organization, and team culture while ensuring every guest receives a welcoming and memorable dining experience.

The successful candidate will be a confident and dependable leader who can motivate a team, communicate clearly, make sound decisions, solve problems quickly, and remain calm and qualified during busy services.

Key ResponsibilitiesLeadership & Shift Operations

- Lead restaurant operations during assigned shifts.
- Ensure smooth, organized, and efficient service throughout the restaurant.
- Support floor coverage, break management, and staffing adjustments based on business levels.
- Work closely with management, Front of House, and Back of House teams.
- Assist management in achieving service, operational, and financial goals.
- Lead by example through professionalism, accountability, teamwork, and a positive attitude.
- Help maintain clear communication between FOH, BOH, and management throughout each shift.

Guest Experience
- Deliver and uphold Starbelly’s hospitality and service standards.
- Ensure guests receive friendly, prompt, attentive, and professional service.
- Actively engage with guests and help create a welcoming restaurant atmosphere.
- Handle guest concerns and complaints professionally and work toward appropriate resolutions.
- Monitor the dining room and identify opportunities to improve the guest experience.
- Help create memorable experiences that encourage repeat visits and positive feedback.

Team Leadership & Development
- Coach, motivate, and support team members throughout each shift.
- Assist with training and onboarding new employees.




- Conduct or support pre-shift meetings and communicate daily priorities, features, reservations, events, and 86'd items.
- Provide constructive feedback and guidance to team members when needed.
- Promote teamwork, communication, accountability, and a respectful workplace culture.
- Support team members during busy periods and step into service positions when required.

Food Quality & Service Standards
- Ensure food quality, presentation, timing, and service standards are consistently maintained.
- Communicate effectively with the kitchen regarding guest concerns, allergies, modifications, and service priorities.
- Monitor table timing and overall flow of service.
- Support kitchen and service teams during peak periods.
- Ensure food and beverage items are served according to Starbelly standards.
- Communicate guest feedback and operational opportunities to management.

Cash Handling & Administrative Responsibilities
- Oversee POS transactions and cash-handling procedures.
- Verify server cash-outs and assist with accurate shift reconciliation.
- Complete required opening, closing, and shift reports.
- Communicate important operational updates to management.
- Document guest incidents, employee concerns, maintenance issues, and other operational matters when required.
- Ensure proper procedures are followed for discounts, voids, comps, and payment adjustments.

Health, Safety & Cleanliness
- Ensure compliance with food safety, sanitation, and workplace safety standards.
- Follow Alberta Health Services requirements and Starbelly policies.
- Maintain cleanliness and organization throughout the restaurant.
- Conduct regular checks of the dining room, service areas, washrooms, kitchen-facing areas, and entrances.
- Address cleanliness, safety, or maintenance concerns promptly.
- Support safe food-handling practices and proper allergy communication.

Inventory & Operational Readiness
- Monitor restaurant supplies and inventory levels during shifts.
- Communicate low-stock items and supply needs to management.
- Confirm daily out-of-stock and 86'd items and ensure they are communicated clearly to the team.
- Assist with opening and closing procedures.
- Ensure the restaurant is properly set up and prepared before service.




- Help maintain organization of service stations, storage areas, and operational supplies.
- Support special events, large reservations, and private dining service when required.

QualificationsRequired
- Previous restaurant supervisory, leadership, or senior service experience.
- Strong understanding of restaurant operations and hospitality standards.
- Excellent communication and interpersonal skills.
- Experience with POS systems and cash handling.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong problem-solving and conflict-resolution skills.
- Dependable, organized, and comfortable taking initiative.
- Ability to work collaboratively with both Front of House and Back of House teams.
- Flexible availability, including evenings, weekends, and holidays.

Preferred
- Previous Shift Leader, Supervisor, Keyholder, or Restaurant Manager experience.
- Experience training and mentoring restaurant staff.
- Valid food safety certification.
- ProServe certification.
- Experience working in a high-volume restaurant environment.
- Bar, lounge, café, event, or hospitality leadership experience.

Skills & Competencies
- Leadership & Team Development
- Hospitality & Guest Service Excellence
- Communication & Conflict Resolution
- Organization & Time Management
- Cash Handling & POS Systems
- Food Safety & Sanitation Knowledge
- Problem Solving & Decision Making
- Teamwork & Collaboration
- Ability to Perform Under Pressure
- Professionalism & Accountability
- Attention to Detail
- Adaptability & Initiative

What We Offer
- Competitive compensation
- Career growth and advancement opportunities
- Leadership development and ongoing training
- Supportive and team-focused workplace culture
- Staff discounts and employee perks
- Opportunities to develop within a growing hospitality team
- A fun, energetic, and collaborative restaurant workplace

Why Join Starbelly? At Starbelly, we believe memorable guest experiences begin with a strong and supported team.

We are committed to creating a workplace built around hospitality, teamwork, accountability, communication, and growth. We value leaders who are willing to jump in, support their team, and help create a positive experience for both our guests and our staff.

If you are passionate about restaurants, hospitality, leadership, and being part of a team that takes pride in what they do, we would love to meet you.

Join the Starbelly team and help us deliver exceptional hospitality — every guest, every shift.

Pay: $18.00 per hour

Work Location: In person

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