Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team! We provide our employees with the following tools and resources to be successful:

- Employee Stock Purchase Plan
- Company Pension Plan
- Paid time off
- Long term Disability insurance
- Life insurance
- Extended health care
- Dental and Vision care
- Employee assistance program

Position Summary The Shop Team Lead is responsible for coordinating daily shop operations, supporting technicians, ensuring work is completed safely and efficiently, and maintaining high standards of quality and productivity. This role serves as the primary point of contact for shop technicians and provides technical leadership while working alongside the team.

Key Responsibilities

Leadership & Team Support

- Provide daily direction and support to shop technicians.
- Assist with assigning and prioritizing work in coordination with the Service Manager and dispatch.
- Serve as the first point of contact for technical questions and troubleshooting.
- Promote a positive, professional, and safety-focused work environment.
- Assist with onboarding and mentoring new technicians.

Shop Operations

- Monitor workflow and ensure repair jobs progress efficiently.
- Coordinate movement of equipment within the shop.
- Review technician work for quality and completeness.
- Ensure work orders are updated accurately and promptly.
- Communicate job status, delays, and required parts to the Service Manager.
- Monitor technician productivity and workload balancing.
- Identify work order bottlenecks and implement corrective actions.

Safety & Compliance

- Enforce company safety policies and procedures.
- Conduct daily shop safety observations.
- Ensure technicians use proper PPE and safe work practices.
- Maintain a clean and organized shop environment.

Customer & Service Support

- Assist in diagnosing complex repairs.
- Support technicians in identifying required parts and repair solutions.
- Help ensure estimates and repair recommendations are accurate.
- Participate in customer discussions when technical expertise is required.

Performance & Continuous Improvement





- Monitor productivity and efficiency within the shop.
- Recommend process improvements and best practices.
- Assist the Service Manager with identifying training needs.
- Provide ongoing coaching, skills development, and performance feedback to technicians while identifying training opportunities.

- Support achievement of departmental KPIs.

Qualifications

- Journeyman Heavy Equipment Technician, Forklift Technician, or equivalent experience.
- Minimum 5 years of technical experience in material handling, heavy equipment, or related industry.
- Demonstrated leadership abilities and strong communication skills.
- Strong troubleshooting and diagnostic capabilities.
- Experience with work order systems and service documentation.
- Ability to prioritize multiple tasks in a fast-paced workplace.
- Bilingual French and English communication skills are required for this position. The duties of this role involve frequent oral and written communications with employees, customers, and business partners across Canada, including individuals who conduct business in English. Knowledge of English is therefore necessary to perform the responsibilities of the position and to maintain effective communications with these stakeholders.

Key Competencies

- Leadership
- Coaching & Mentoring
- Problem Solving & Diagnostics Strength
- Customer Focus
- Time Management
- Teamwork
- Accountability
- Safety Leadership

Success Measures

- Shop productivity and efficiency
- Work order completion times
- Quality of repairs and rework reduction
- Safety performance
- Technician engagement and development
- Customer satisfaction

Authority Level The Shop Team Lead:

- Assigns and coordinates daily shop work.
- Recommends overtime and resource requirements.
- Provides technical direction and coaching.
- Escalates disciplinary, compensation, hiring,



and performance matters to the Service Manager.

Culture is Job #1. Alta Equipment Group prides itself in the 3 P’s of business: People, Process and Product. By investing in the best people and creating a “one team” approach, Alta Equipment Group earns customers for life.

If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.

So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime.

What we look for

At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning

Other Opportunities at Alta:

Please visit our careers page at https://altg.com/career/ to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [email protected] immediately.

📌 Shop Team Lead (Dorval)
🏢 Alta Equipment Group
📍 Dorval