Duration: 4 months assignment (contract with possible extension)

Client Location: Toronto, Montreal or Ottawa (Hybrid)

Engagement Model: Professional Services Engagement - B2B (Incorporated Entities Only)

About the Engagement

Akkodis is seeking the services of an experienced Oracle Guided Learning Consultant.

Digital Adoption & Oracle Guided Learning (OGL) Development:

- Design, develop, and maintain in-application digital guidance using the Oracle Guided Learning (OGL) platform to support enterprise system adoption;
- Create interactive walkthroughs, tooltips, hotspots, and contextual help aligned with business workflows;
- Translate business processes into structured digital guidance that helps users complete tasks directly within the application;
- Apply HTML and CSS to customize and enhance OGL guides and smart tips and user interface elements;
- Conduct periodic audits of OGL content and assets to identify outdated, duplicate, inaccurate, or non-functioning assets and coordinate remediation as required.
- Serve as the primary point of contact for OGL-related business requests and user feedback, gathering requirements, assessing issues, and translating business needs into actionable OGL content or enhancement requirements.
- Investigate and reproduce reported OGL and end-user issues to determine whether the root cause relates to application changes, business process changes, or OGL content/configuration, and coordinate resolution with the appropriate technical or business teams.
- Triage and document OGL-related issues and content defects, coordinating investigation, resolution, testing and closure with business stakeholders, technical teams, and Oracle support as required.
- Coordinate with technical teams, vendors, and Release Management to assess impacts of releases on learning content;
- Update affected assets following system changes, enhancements, and business process changes;
- Track usage metrics and user feedback to boost adoption and improve the user experience, while actively contributing to our ongoing KPI measurements;
- Organize and facilitate testing and validation with business stakeholders to validate that bug fixes and new guides function as required.;
- Troubleshoot and resolve OGL content or configuration issues;




- Document OGL development standards and reusable guidance components to ensure consistency;
- Coordinate and manage Jira support tickets with Oracle OGL support as required;
- Participate in Oracle OGL training, certification programs, and product update sessions to stay current on platform capabilities, connecting with OGL as necessary for support.
- Lead the design and delivery of training programs covering systems, processes, and tools for stakeholders, including end users and internal trainers;
- Conduct training needs assessments and develop training plans aligned with business priorities and implementation milestones;
- Develop blended learning solutions, including instructor-led training, e-learning modules, and supporting materials;
- Facilitate training sessions and workshops to support user readiness and adoption;
- Provide guidance and coaching to internal trainers to improve delivery effectiveness.

Documentation & Knowledge Resources:

- Develop and maintain clear, concise, bilingual job aids and process documentation across Finance domains;
- Ensure materials align with approved processes and organizational standards;
- Maintain version control and manage the central repository for training and learning resources.

Continuous Improvement & Stakeholder Collaboration:

- Evaluate training effectiveness and recommend improvements to enhance learning outcomes;
- Validate learning materials and translations for accuracy and clarity;
- Identify opportunities to improve training processes, tools, and adoption approaches;
- Establish and maintain trusted relationships with functional leads, senior leadership, and business process owners to facilitate two-way communication, provide meaningful reporting and insights, understand evolving business needs, and identify opportunities to improve end-user experience, and system adoption.
- Collaborate with business leaders, subject matter experts, and project teams to identify user needs and pain points,



gather requirements, and align training and digital adoption activities with operational needs;
- Support readiness and adoption initiatives related to system implementation.

Service Requirements – Qualifications

To fulfill this role, the position must have the following qualifications:
- Bachelor’s degree in Education, Human Resources, Communications, Business, Information Systems, or related field, or equivalent experience;
- Significant experience designing, developing, and delivering training programs, preferably within ERP implementations;
- Experience with Oracle Fusion Cloud ERP or similar enterprise applications;
- Understanding of DOM and web technologies experience is preferred;
- Skilled fluency in both English and French;
- Strong project management and organizational skills;
- Ability to work independently and collaboratively in complex environments;
- Willingness to travel as required.

Required Skills:

- Working knowledge of HTML and CSS;
- Understanding of basic programming concepts and web technologies;
- Strong analytical and troubleshooting skills;
- Attention to detail and quality;
- Effective communication and collaboration skills.

Strong Assets:

- Experience with Oracle Guided Learning (OGL) or other Digital Adoption Platforms (DAPs);
- Experience working with Jira to develop robust tracking of asset development, defects, and enhancements
- Experience working with Release Management or system deployment teams;
- Understanding of Finance and accounting processes;
- Experience with collaboration tools such as Microsoft 365 or Google Workspace;
- Oracle Guided Learning Developer training or certification.

Accessibility:

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.

📌 Snowflake Data Engineer (Toronto)
🏢 Akkodis
📍 Toronto