Senior CaseworkerApply: Remote, BC: Remote, AB: Full time: Posted Today: R2616276Our team members are at the heart of everything we do. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Assist with the coaching and mentoring of existing team members.

Manage a patient caseload larger than their caseworker counterparts.

Provides other caseworker(s) assistance with complex reimbursement, insurance, benefit investigation, special authorization, and appeal requests.

Participate in special projects as assigned by the Program Manager.

Work with management to develop program protocol and SOP for Caseworker role.

With management, lead training of new caseworkers, including but not limited to shadowing & call monitoring.

Telephone Support : Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:

Funding and access issues, including private, public and special access programs; Compliance programs* Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; Document each activity in program specific database.

Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.

Responsible to report all Adverse Events to the assigned units/departments* The Senior Caseworker will also be assigned other duties and tasks as required from time to time.Experience: A minimum of two (2) years experience in customer service;

experience in medical,



pharmaceutical and/or insurance industry is an asset* Highly organized with strong attention to detail* Robust proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint) Flexibility in working shifts (hours of operation are 8 am - 8pm) Ability to apply critical thinking skills in order to solution problems* A Minimum of 2 years experience working for a patient support program* Experience working in a call center environment an asset* Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients* Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines* Minimum University Degree in a related field or equivalentSkills and Knowledge: Demonstrates a strong work ethic, is reliable and shows initiative to purse new skills* Advanced knowledge of pharmaceutical distribution industry* Working knowledge of automated warehouse operating system* Strong business and financial acumen* Strong analytical and mathematical skills* Ability to work in a fast paced environment and consistently meet deadlines* Ability to communicate effectively both orally and in writing- fully bilingual* Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients* Effective interpersonal and leadership skills* Effective organizational skills; ability to resolve issues effectively and efficiently* Strong Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs* Excellent leadership skills and training* In-depth knowledge of patient support programs* Responsible, dependable,



and punctual* Strong problem solving skills and demonstrates experience handling complex problems.

- Strong technical skills and ability to learn new software/databases quickly# What Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time.# Equal Employment Opportunity# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. Messages and emails regarding anything other than accommodations requests will not be returned# Accessibility PolicyAmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.# *Salary Range\**$52,500 - 82,390 CAD

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