Be the one building AI-powered experiences where they matter most At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As a Software Developer Intern on the Genesys Cloud Analytics team, you will work alongside experienced engineers building the cloud-based data services that power analytics across Genesys Cloud. You’ll contribute to real development projects while gaining exposure to large-scale data processing, distributed systems, and AWS technologies.

Responsibilities/Job Duties

- Work with team members to design, develop, and test features for the Genesys Cloud Analytics platform
- Contribute to services and data pipelines that process large volumes of customer interaction data
- Develop and test software using languages such as Java or Python
- Participate in code reviews and learn modern software engineering practices
- Gain exposure to AWS, distributed systems, data processing, and CI/CD
- Understand and comply with HIPAA Security and Privacy Laws
- Adhere to Genesys Code of Business Conduct and Ethics
- Have fun

Required Qualifications

- Actively pursuing a Bachelor’s or Master’s degree in Computer Science, Software Engineering, Data Engineering, or a related technical discipline
- Programming experience through coursework, projects, or previous internships using Java, Python, or a similar language
- Foundational understanding of data structures, algorithms, and software development
- Interest in cloud computing, data engineering, analytics,



or distributed systems
- Strong problem-solving, communication, and collaboration skills

Preferred Qualifications

- Exposure to AWS or other cloud platforms
- Familiarity with SQL, databases, or data processing
- Exposure to technologies such as Spark, Hadoop, or Airflow

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$ - Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.

- 150+ current AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future‑ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture,



AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built‑in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

📌 Software Developer Intern, Analytics (Edmonton)
🏢 8110 Canada - Genesys Cloud Services
📍 Edmonton