La sélection à ce poste demande une entrevue. Assister le directeur dans les tâches administratives et de service à la clientèle tel que requis. Assister les représentants du service à la clientèle de la succursale et participer en tant que membre actif au traitement des demandes des clients en gérant les clients inhabituels ou difficiles et en agissant comme une ressource experte sur les modalités de service, les politiques, les procédures et les formalités de douane.

Montrer l’exemple aux employés horaires en devenant un mentor et en démontrant un comportement exemplaire, y compris une forte capacité de communication, de résolution des conflits et de leadership (grâce aux méthodes des meilleures pratiques). Favoriser les ventes continues et générer des revenus supplémentaires potentiels dans la mesure du possible To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P;, customs requirements.

To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Poste temporaire (contrat de 6 à 12 mois) ~ Diplôme d’études secondaires ou l’équivalent ~6 mois d’expérience en tant que représentant du service à la clientèle chez FedEx ~ Microsoft Word — Élémentaire ~ Microsoft Excel — Élémentaire ~ Réussir toutes les formations de base et formations périodiques. ~ Les candidats EXCEL/LEAP sont privilégiés.



~ High School Diploma or GED Equivalent ~6 months FedEx customer service representative experience ~ Microsoft Word - Basic ~ Microsoft Excel - Basic ~ Ability to successfully complete all basic and recurrency training. ~ EXCEL/LEAP candidates preferred ~ Good understanding of FedEx products, features of service, general operations ~ High School Diploma or GED Equivalent ~6 months FedEx customer service representative experience ~ Microsoft Word - Basic ~ Microsoft Excel - Basic ~ Ability to successfully complete all basic and recurrency training. ~ EXCEL/LEAP candidates preferred ~ Valuable understanding of FedEx products, features of service, general operations ~ Poste temporaire (contrat de 6 à 12 mois) Le bilinguisme (anglais et français) est requis pour ce poste.

Job posting date: 9/29/2026 Job Closing date: 10/7/2026 This is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English).

Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered Employment Equity Statement At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. We will work with you to support your needs. #

📌 Sr Cust Service Rep/Station (Dorval)
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📍 Dorval