We are seeking a Senior Implementation Manager, independently motivated and ready to make our high-functioning Professional Services Team even better.

Implementation

Manager, you will be our new customers’ primary contact, overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption. You will collaborate closely with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction.

Serve as the primary point of contact for clients during the onboarding process.

Project Management : Carry out basic project management activities, notably that the work you are delivering falls within the scope of the implementation, that there are well planned & reliable communications, that you continuously evaluate points of risk and opportunity, and providing customer advice and assistance with their change management.

Product Configuration : Work extensively in Excel to prepare data and carry out initial data load; Author ad hoc reports on behalf of the customer. Cross-Functional Collaboration : Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption. Foster strong relationships with internal stakeholders, using effective communication to influence product design and customer life-cycle to deliver a coherent, high quality, client experience.

Training and Documentation : Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products.



Create and maintain implementation documentation, user guides, and knowledge base articles to support clients throughout the onboarding process ensuring the customer’s complete adoption of their product.

Issue Resolution : Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly.

Continuous Improvement : Actively contributes to the enhancement of implementation processes and methodologies. Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience. ~5+ years of experience in a client-facing implementation role, preferably in the SaaS industry. ~ Strong understanding of software implementation processes, methodologies, and best practices. ~ Technical aptitude with the ability to quickly learn and navigate new software applications, and the ability to identify and address implementation challenges effectively. ~ Strong problem-solving and analytical skills – high comfort level with Excel is a plus. ~ Design and documentation of reports generated from relational databases – ability to author reports (SSRS or PowerBI) a significant plus. ~ Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus. ~ Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar software for project tracking and time management is a plus. Location & Travel This position will be hybrid with 3 days/week in our Oakville, ON office (Tuesday,



Wednesday & Thursday) We're a team of builders, problem-solvers, and public sector champions.

We've built a workplace around a straightforward idea: people do their best work when they’re trusted, supported, and not running on empty. How we work — We're hybrid — three days a week in our Oakville or Atlanta offices, with standard hours on those days. EunafierDays — Twice a year, you get an extra day tacked onto a long weekend.

Community is part of who we are — Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We want you to show up for your community — and we make time for it. What matters is building real relationships with the people you work with every day.

Room to grow — Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development — through budget, mentorship, and real prospect to move when you're ready. Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden.

Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit Euna's privacy policy is available here.

Please visit our website: and check out our LinkedIn Pages com or call our office at 1.(phone hidden).

📌 Sr. Implementation Manager - Grants (Oakville)
🏢 euna
📍 Oakville