Reporting to the Director, Parking Development, this position will drive product planning, execution and delivery of new and emerging mobility and technology services, transforming Toronto Parking Authority (TPA) to a leading mobility services provider with a fully integrated customer experience across both physical and digital touchpoints.

The Senior

Manager, EV Network Development will develop product roadmaps and execute plans that deliver improved customer and operational outcomes and margins for TPA’s portfolio. EV Charging), digital business and customer “must haves”. Anticipate requirements based on customer research and industry developments Lead product development for both mobility/micro-mobility and technology-driven customer experiences including customer-facing physical hardware and digital touchpoints, innovation prototypes and pilots, and technology integration; this includes customer-facing technologies that support controlled and uncontrolled parking services, EV Charging, Bike Share and other mobility services as part of TPA’s reimagining of its assets towards multi-use mobility hubs Execute on key strategic initiatives to deliver superior experiences that bridge the digital and physical worlds, empowering customers to engage with the TPA across multiple channels to drive revenues and enhance customer experiences In collaboration with IT, build current systems, processes, and detailed end-to-end business requirements to deliver new business and customer experiences for the TPA.

Partner and lead delivery of projects within assigned portfolio – on scope, time, and budget Manage the digital business portfolio, including project set‑up, tracking and closure processes,



as well as monthly quality assurance reviews and KPI’s of submitted initiatives/projects this includes the identification and review of new business opportunities involving TPA assets and other City programs Oversee approvals and general coordination with City and external stakeholders including Business Improvement Areas and local Councillors’ offices related to product development Coaches, mentors and develops individuals and teams to rise to their full potential while providing timely, constructive and consistent feedback and personal development opportunities Engage and maintain collaborative relationships with key internal and external stakeholders including senior leadership across TPA to support the achievement of deliverables and overall objectives, assessing risks/opportunities, developing and executing plans As required, onboard and partner with external resources to source required project management temporary staff to augment team Develop metrics and use these metrics to monitor and evaluate business performance for new mobility and digital services. Monitor volume trends, customer demographics and overall activity across customer channels through analysis of operational reports, site visits and revenue control systems data; identify opportunities with customers for operational improvements and pricing to deliver enhanced service and financials.

Use Business





Intelligence data to improve fact‑based decision making; leverage enhanced capabilities in data analytics to address strategic and operational business opportunities Integrate desired performance measurement metrics with customer engagement and satisfaction survey programs to gather feedback and opportunities for improvement across business channels and verticals Co‑leads the preparation and ongoing management of annual operating and capital budgets to support emerging mobility and digital product management Recommends revenue management and cost control opportunities to improve the P&L; Recommends contract amendments and terms to be negotiated with existing and prospective clients Leads government funding applications and expense claim reimbursements in coordination with Finance University degree in a related discipline, including Business Administration, Marketing, Planning, Project Management, Information Technology or equivalent field Minimum three (3) years’ experience in EV charging, mobility, retail, digital and/or omnichannel experience. Broad knowledge in the field of product management, e‑commerce and digital programs is an asset Sound knowledge of procurement processes and contract management Ability to execute high‑level program planning and think strategically; outstanding problem‑solving skills grounded in data and consumer insights and understands how to incorporate analytics into project requirements Customer‑centric approach to delivering great service to customers and stakeholders Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City.

We are proud to be a major strategic asset for the City in supporting Toronto’s Mobility goals.

📌 Sr Manager, EV Network Development (Toronto)
🏢 Toronto Parking Authority
📍 Toronto