Elevate professional services operations as a Staff Lead at GitLab. Drive operational efficiencies while collaborating across teams to optimize delivery and resource management.

In this strategic role at GitLab, you will play a key part in enhancing the foundation of Professional Services Operations. With over 10 years in the field, you'll help transition processes from manual to automated, providing visibility in project delivery and staffing. Your hands-on approach will have a direct impact, enabling leadership to optimize financial performance and capacity planning.

Key Responsibilities: • Mature PS operating cadence,



including forecasting and performance reporting • Establish optimal resource management practices across roles • Improve insights into project economics and delivery costs • Collaborate with Finance and Sales to enhance operational tooling • Define requirements for process improvements and automation

Requirements: • 10+ years in Qualified Services Operations or similar role • Deep understanding of PS business models and engagement types • Experience with forecasting and capacity planning processes • Strong analytical and stakeholder management skills • Hands-on experience with PSA platforms like Kantata

Transform Professional Services operations with your expertise in resource management and operational efficiency at GitLab.

📌 Staff Professional Services Operations Lead (Quebec City)
🏢 Bilinguallink
📍 Quebec City