At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

We use Artificial Intelligence (AI) to help make our hiring process efficient. Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. See yourself at Twilio Join the team as our next Staff Software Engineer in the Enterprise AI Engineering team.

Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio's Customer Support organization operates through AI-powered tools and agentic products.

We are looking for Full-Stack Engineers who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences. This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal. Joining this team means building production grade, full-stack AI applications .

As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products.

Your role is to bridge the gap between bleeding-edge AI research and robust,



full-stack production systems. Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance. Drive the development of sophisticated, stateful web applications.

You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience. Serve as developer leader in distributed systems, data technologies, with strong software engineering skills. Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices. you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops.

Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions. Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency. Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.

Bachelor's degree in Computer Science, Engineering, or a related field. ~8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role. ~ Experience with full-stack development building web apps, using modern programming languages such as JavaScript, Typescript or React. ~ Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems. ~ Strong understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines. ~ Excellent communication and collaboration skills,



with the ability to influence technical decisions and drive alignment across teams. ~ Experience developing production-quality LLM applications and using modern agent frameworks such as Langchain, Langgraph, Llamaindex, LangSmith, LangFuse, CrewAI, and/or others is a plus. Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloud-based data services (AWS/GCP/Azure). This role will be remote, and based in Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings. Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Based on role, employees may also be eligible for additional compensation and perks, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

Target Bonus

Percentage 15% (When Applicable) Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. Stay alert to recruitment fraud Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. #

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