Staff User Experience Researcher (Ottawa)

Staff User Experience Researcher (Ottawa)

03 Oct
|
Wagepoint
|
Ottawa

03 Oct

Wagepoint

Ottawa

It's easy to feel that way when you're surrounded by folks doing the best work of their careers, building great payroll software for small businesses across Canada. Our team brings together diverse backgrounds, perspectives, experiences, and ideas to make payroll the easiest part of running a business. We care deeply about our customers and each other, and understand that when it comes to payroll, getting it right matters.

Cultivate

Impact by focusing on what matters most and delivering meaningful outcomes for our customers. We're looking for a talented Staff UX Designer who enjoys tackling hard problems and wants to create meaningful impact for small businesses across Canada. You'll balance hands‑on design execution with cross‑functional leadership, turning complex user needs into simple, accessible experiences that shape how small businesses experience payroll.

You will report directly to our UX Design Manager . Set the bar for design craft, delivering prototypes and high‑quality designs that other designers look to as the standard. Manage delivery across multiple projects, turning ambiguous, large‑scale problems into clear plans and well‑documented solutions.

Build strong, ongoing relationships with Product, Engineering, and other cross‑functional partners, and represent UX in conversations with senior leaders. Drive standards and best practices in AI‑assisted discovery and exploration. Champion the Wagepoint design system, contributing components and helping guide governance and adoption across the company.

Play a key role in product strategy and vision, spotting recent opportunities and challenging assumptions in discovery and planning sessions.



Help define and evolve the UX team's standards, patterns, workflows, and tools. Own key team maturity programs and help in managing DesignOps initiatives alongside UX peers.

Advocate for UX across the company, including accessibility, data‑led decisions, and the processes that let UX do its best work. Mentor other designers, sharing constructive feedback in design reviews and helping others grow and develop. 8+ years of experience in UX or product design, ideally in a SaaS or product‑led environment. ~ A strong portfolio of work showcasing design for complex data, multi‑step forms, and UX in high‑trust scenarios. ~ Experience facilitating workshops, planning projects, and estimating UX work. ~ Experience contributing to or managing a corporate design system. ~ Strong experience using Claude, Cursor, V0, Figma Make and similar AI tools. Bonus points if You've used AI to combine design and code in your work.

You can demonstrate strong motion, illustration, and visual design skills. We’re committed to helping you Get Better Every Day (a representation of our Stay Curious and Kind value!) Bring ideas, challenge assumptions, responsibly utilize AI, and help shape better ways of working. In 2026, we were recognized as one of Canada's Best Workplaces for Mental Wellness and Inclusion.

We welcome applicants from all backgrounds, experiences, identities, and perspectives, and we're committed to building a workplace where everyone can thrive. If you require accommodation at any stage of the recruitment process, please let us know. As part of our hiring process, AI‑based tools are used to support the initial review of applications.

📌 Staff User Experience Researcher (Ottawa)
🏢 Wagepoint
📍 Ottawa

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