Description

About the Role

The Student Housing Assistant (SHA) plays a vital role in both guest and student housing operations, reporting to the Front Office Coordinator. This position is responsible for delivering exceptional customer service to casual guests, prospective students, and their families while contributing to a positive residence experience.

Responsibilities

- Provide skilled customer service to guests, residents, and prospective students.
- Manage guest check-in/check-out processes.
- Handle front desk tasks, including booking reservations (phone, email, in-person) and preparing check-in packages.
- Process payments accurately (cash, debit, credit).
- Work collaboratively as part of a team.
- Observe and enforce residence community standards as outlined in the Residence Community Standards Guide.
- Assist with special projects (marketing, website updates, publications, event planning, social media etc.).




- Perform other duties as assigned.

Qualifications

We are looking for friendly, outgoing, and reliable individuals who are detail-oriented, professional, and organized. Successful candidates should have: Experience in customer service and problem-solving Strong communication skills The ability to act as a role model and leader within the residence community Flexibility and a team-player mindset Knowledge of Residence Services Enrollment in a post-secondary program (preferred)

Salary: $15.45 - $19.44 per hour

Closing Date: October 6, 2026

A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).

📌 Student Housing Assistant (Calgary)
🏢 Mount Royal University
📍 Calgary